Sediqa Haidari
Adelaide,SA
Summary
Dynamic customer service officer at Westpac and BankSA with proven expertise in fraud detection and exceptional communication skills. Adept at solving complex problems and leading teams to achieve goals. Passionate about learning and leveraging technology to enhance financial services, while consistently delivering high-quality support to diverse clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Westpac and BankSA
Customer service officer
03.2023 - Current
- Gained in-depth knowledge of financial services and dual-system operations across Westpac and BankSA.
- Worked across multiple branches in the Northern and City East regions, adapting to various team environments.
- Delivered high-quality customer service, including fraud/scam assistance, account servicing, and transaction support.
- Educated customers on banking, investment, and security practices; referred clients for loans and savings accounts.
- Supported team collaboration and trained peers to ensure seamless operations and service delivery.
- Contributed to cost-saving solutions through effective problem-solving and process efficiency.
Student Mentor
University of South Australia
01.2022 - 12.2024
- Selected as a UniSA mentor, supporting new and current students with academic and university-related guidance.
- Strengthened leadership, communication, and public speaking through peer mentoring.
- Developed effective time management, planning, and teamwork skills while balancing study and mentorship.
- Being chosen to be the team leader was rewarding, which helped me to realise my abilities and my potential.
Member
Kmart
01.2018 - 12.2024
- Delivered high-quality customer service and efficiently handled transactions in a fast-paced retail environment.
- Managed fitting rooms, restocked shelves, and processed online orders during peak periods.
- Trained new staff on checkout procedures and store presentation standards.
- Adapted to various roles during busy seasons, contributing to increased sales and smooth operations.
Intern
Health & Life accounting firm
01.2024 - 01.2024
- 30-day internship at Health & Life enhanced my skill using variety of accounting software such as Xero, excel, Fathom as well as Myob and I was exposed to marketing as well as working on client’s accounting task like bank reconciliation or payroll tax.
- The experience allowed me gained insights into accounting processes, financial management, time management, critical thinking, office administration, strengthening my analytical and organisational skills.
- Selected by the CEO as team leader, I led and motivated the team through strategy while strengthening my leadership, communication, event planning, and teamwork skills.
Community and Persian School Participant
Assisting
01.2016 - 12.2018
- Achieved first place in an Art competition, developing creativity, attention to details and innovative thinking.
- Organised an event and presented a poem to a large audience.
- Consistently achieved high grades in Persian classes.
Education
Business in Finance - Finance
University of South Australia
Adelaide, SA03-2025
Year 12 - Junior High Education
St Columba College
Adelaide, SA12.2020
Completed high school level - Persian
Ariana Farsi School
Adelaide, SA01.2019
Skills
- Teamwork/collaborative
- Multi-lingual Ability
- effective Communication
- Work well under pressure
- Passionate about learning
- Good critical thinking
- Customer service-focused
- Solve complex problem
- Positive energy
- High-level of organisation
- Time-management
- Leadership
- Coaching
- Sales
- Presenting
- Excel
- Myob and Xero software
- Excellent Writing
- Financial transactions
- Microsoft Excel
- Multitasking Abilities
- Fraud detection
References
- Bronwyn Allen, Bank Manager, allenb@banksa.com.au, 0885609000
- David Dahm, CEO of Health and Life, davidd@healthandlife.com.au, 1800 077 222
Remarks
- Westpac and BankSA, Recipient of numerous GEM awards nominated by managers for 'performance' and 'Helpful'.
- St Columba College, Academic award for high achievement both for middle school and high school.
- High School, Award for being the Team Captain for soccer team.
- UniSA, Got the 'women in Business Finance and Economic scholarship' 2022.
- UniSA, Awarded for being UniSA mentor and been chosen as a mentor.
- Persian School, Won first place in painting and art in community event.
Languages
Persian
Professional
Farsi/Hazaragi
Professional
Certification
- Xero Advisory
- Mayob Advisory
Accomplishments
- Scholarship
- Art award
Timeline
Intern
Health & Life accounting firm
01.2024 - 01.2024
Westpac and BankSA
Customer service officer
03.2023 - Current
Student Mentor
University of South Australia
01.2022 - 12.2024
Member
Kmart
01.2018 - 12.2024
Community and Persian School Participant
Assisting
01.2016 - 12.2018
Business in Finance - Finance
University of South Australia
Year 12 - Junior High Education
St Columba College
Completed high school level - Persian
Ariana Farsi School
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