SEEJAN SHRESTHA
Sydney
Overview
6
6
years of professional experience
Work History
IT Support Specialist
NSW IT SOLUTIONS
Australia
04.2023 - Current
- Conducting technical troubleshooting and providing support via phone, email, onsite, and remote methods, ensuring prompt resolution of hardware, software, and network issues
- Installing and setting up operating systems and applications on various devices, adhering to industry standards and organizational protocols
- Managing ticketing systems to efficiently log, prioritize, and resolve service requests and incidents, maintaining accurate documentation throughout the process
- Administering Active Directory services, including user account management, password resets, and group policy configuration, ensuring secure and organized network access
- Supporting Microsoft 365 environments by troubleshooting and maintaining Exchange Online, SharePoint, Teams, and OneDrive, enhancing user productivity and collaboration
- Implementing incident management processes to identify, prioritize, and resolve IT incidents, escalating complex issues as needed to minimize downtime and ensure user satisfaction
- Performing routine network maintenance and troubleshooting, addressing connectivity issues, and collaborating with network administrators to optimize network performance
- Assisting with the deployment and management of Azure cloud services, ensuring optimal configuration and security of virtual machines, storage solutions, and other cloud resources.
Retail Assistant - Customer Care
Al-Hassan Mixed Business
Sydney
11.2022 - 03.2024
- Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving complaints to ensure a positive shopping experience
- Coordinated with vendors to place orders, track deliveries, and manage inventory levels, ensuring timely replenishment of stock to meet customer demand
- Reviewed deliveries for accuracy and quality, inspected products to ensure they met company standards, and promptly addressed any discrepancies or issues
- Assisted with merchandising and product displays, ensuring items were attractively presented and organized to maximize sales opportunities and enhance the store's visual appeal
- Maintained cleanliness and organization of the store environment, including restocking shelves, tidying displays, and ensuring aisles were clear and safe for customers.
Customer Service Cleaning Associate
ISS - Cleaning Services
Sydney
02.2019 - 11.2022
- Conducted thorough cleaning of assigned areas, including floors, surfaces, and restrooms, using appropriate cleaning agents and equipment to maintain high standards of cleanliness and hygiene
- Removed trash and recyclables from designated areas, ensuring proper disposal and adherence to waste management guidelines to contribute to a clean and environmentally-friendly workplace
- Performed routine maintenance tasks such as dusting, vacuuming, and mopping to upkeep cleanliness standards and create a pleasant environment for employees and visitors
- Inspected facilities for cleanliness and reported any maintenance issues or safety hazards to supervisors promptly, contributing to a safe and well-maintained work environment
- Followed established cleaning protocols and safety procedures, including wearing protective equipment when necessary, to ensure personal safety and compliance with health and safety regulations.
Timeline
IT Support Specialist
NSW IT SOLUTIONS
04.2023 - Current
Retail Assistant - Customer Care
Al-Hassan Mixed Business
11.2022 - 03.2024
Customer Service Cleaning Associate
ISS - Cleaning Services
02.2019 - 11.2022
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