Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seema Devi

Armstrong Creek

Summary

Dedicated and compassionate Enrolled Nurse (EN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Care Worker

TLC Aged Care
06.2022 - Current
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in the patient's health status to the case manager.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Assisted patients with self-administered medications.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in the logbook
  • Built strong relationships with clients to deliver emotional support and companionship.

Office Administrator

Melbourne Chef, Melbourne
03.2020 - 02.2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Manage the Online system and database
  • Helps to solve any problem with IT or network problem
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.

Customer Service Representative

Sahara Travels, Melbourne
04.2018 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Deal directly with customers either by telephone, electronically or face to face
  • manage customers' accounts and organised through Excel spreadsheet
  • Update customer information in the customer service database during and after each call

Education

Enrolled Nurse - Nursing

Skills Training Australia
Melbourne, VIC
09.2023

Masters of Information Technology - Information Technology

Charles Sturt University
Melbourne, VIC
02.2018

Skills

  • Client Requirements
  • Companionship and Emotional Support
  • Behavior Redirection
  • Medication Administration
  • Personal Care Assistance
  • First Aid and Safety
  • Verbal and Written Communication Skills
  • Vital Signs Management
  • Infection Control Procedures
  • Mobility Support
  • Critical Thinking
  • Risk Management
  • Nursing Protocols
  • Long-Term Care

Certification


  • First Aid
  • Infection Control
  • CPR
  • Hand hygiene
  • Manual Handling
  • NDIS


Timeline

Personal Care Worker

TLC Aged Care
06.2022 - Current

Office Administrator

Melbourne Chef, Melbourne
03.2020 - 02.2022

Customer Service Representative

Sahara Travels, Melbourne
04.2018 - 02.2020

Enrolled Nurse - Nursing

Skills Training Australia

Masters of Information Technology - Information Technology

Charles Sturt University

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Seema Devi