Seema Kaur
Modbury,SA
Summary
Highly organized and detail-oriented professional with a strong work ethic and unwavering dedication to achieving goals. Experienced in developing and maintaining efficient documentation systems, managing calendars effectively, and preparing comprehensive reports. Deep understanding of project management principles, business processes, and workforce management.
Overview
10
10
years of professional experience
Work History
Senior National Rostering Coordinator
Danny Met Sally
02.2024 - Current
- Implemented efficient staff roster administration resulting in optimal staffing levels, increased client and staff satisfaction, and improved cost-effectiveness of service delivery.
- Ensured staff had access to completed rosters in a timely manner, meeting industry Award
- Ensured timely communication of job cancellations and staff shift amendments in line with industry standards
- Resolved scheduling conflicts
- Provided guidance and assistance to rostering coordinators
- Assessed employee performance and oversaw training initiatives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Oversaw workforce system's scheduling data entry
- Established and nurtured productive partnerships with stakeholders and care team for seamless coordination.
- Traveled to other states for coordinating training sessions
Human Resources Coordinator
Fidens Support Services
05.2023 - 02.2024
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Conducted new employee onboarding and provided ongoing orientation training.
- Reviewed human resources paperwork for accuracy and completeness.
- Optimized schedules, forecasts and other tools to present to management.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Reduced scheduling conflicts by proactively identifying and addressing potential issues.
- Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
- Coordinated training sessions for new hires, ensuring proper integration into the existing workforce structure.
- Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
HR Coordinator
Epic Disability Services PTY LTD "Our PACC"
08.2022 - 05.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
- Maintained compliance with labor laws, adhering to appropriate break times and overtime requirements.
- Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
- Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
- Supported employee satisfaction by promptly addressing scheduling concerns and requests for time off.
- Developed strong rapport with staff members through open communication channels, resulting in increased trust and cooperation in roster-related matters.
- Enhanced communication between departments by providing timely and accurate schedule updates.
Talent Acquisition Consultant
IAG NEW ZEALAND
11.2018 - 08.2022
- Maintained compliance with all relevant employment laws during the recruitment process, mitigating risks to the organization.
- Implemented data-driven decision-making processes in talent acquisition efforts, continuously optimizing for success.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Achieved higher-quality candidate matches by leveraging advanced search techniques on job boards and databases.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Reduced agency dependency in recruitment by directly sourcing and engaging with potential candidates through multiple channels.
- Enhanced talent acquisition strategies by implementing innovative sourcing methods and recruitment tools.
- Improved employee retention rates by incorporating cultural-fit assessments into the interview process.
- Reviewed employment applications and background check reports to facilitate hiring process.
- Developed strong relationships with hiring managers to understand their unique staffing needs and requirements.
- Increased diversity within the workforce by implementing inclusive sourcing strategies targeting underrepresented groups.
- Managed full-cycle recruiting processes for various roles within the organization, consistently meeting hiring goals.
- Streamlined the hiring process for efficiency, reducing time-to-fill rates and improving candidate experience.
- Utilized social media platforms effectively to increase brand visibility and attract qualified candidates.
- Performed essential administrative support duties by providing scripts, preparing breakdowns, developing shortlists, handling paperwork and agreements and communicating with actors.
Senior Case Officer
AMP Financial Services
10.2017 - 11.2018
- Developed strong relationships with clients, fostering trust and rapport for better outcomes in case management.
- Advocated for clients'' needs during meetings with supervisors or other authorities, ensuring fair representation and due process were followed.
- Provided expert guidance to clients on available resources, helping them make informed decisions about their situations.
- Successfully resolved complex cases by applying critical thinking skills and utilizing a comprehensive understanding of policies and regulations.
- Enhanced case resolution by effectively managing and prioritizing caseloads.
- Managed sensitive information discreetly, maintaining confidentiality as required by law or company policy.
- Reduced backlog of pending cases by implementing efficient time management strategies for more effective handling.
- Evaluated data and trends to identify areas for future improvement, leading to more effective case management strategies and enhanced client outcomes.
- Collaborated with colleagues to share best practices and develop innovative solutions for challenging cases.
- Assisted with the development of training materials for new hires, sharing knowledge and expertise within the team environment.
- Handled escalated customer complaints professionally, resolving issues promptly without compromising quality service.
- Conducted thorough investigations to gather relevant information, leading to more accurate case assessments.
- Supported team members during high-stress periods or when additional assistance was needed, contributing to overall team success.
- Improved client satisfaction by providing timely updates and maintaining open lines of communication.
- Maintained meticulous records, ensuring accurate documentation and easy retrieval of essential information.
- Streamlined processes for increased efficiency through regular review of policies and procedures.
Team Leader
2 Degrees
01.2016 - 10.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Technical Advisor
Conentrix Corporation (Apple call center)
01.2015 - 01.2016
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
- Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.
- Contributed technical oversight to assist team project fulfillment.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Developed effective strategies for risk mitigation, proactively identifying potential problems before they escalated into costly setbacks.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
- Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.
- Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.
- Contributed to revenue growth by supporting sales efforts through the creation of persuasive presentations showcasing technology capabilities.
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Conducted regular audits for compliance with relevant regulatory requirements, minimizing exposure to fines or penalties resulting from noncompliance.
- Optimized IT infrastructure by strategically planning and executing necessary upgrades and maintenance work.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining cost-effective pricing structures.
- Standardized IT procedures and protocols, streamlining workflows for greater efficiency and ease of use across the organization.
- Streamlined business processes for increased efficiency through the implementation of advanced technology solutions.
Education
High School Diploma -
Hagley Community College
Christchurch, New Zealand11.2012
Skills
- Financial oversight
- Training and development
- Reporting and documentation
- Strategic Planning
- Improvement plan knowledge
- Experience in leadership
- CRM
- KPI Management
- Salesforce
- Microsoft Office
- Time Management
- HR Generalist
- Critical Thinking
- People skills
- Friendly, positive attitude
- Teambuilding
- Data management
- Organization
- Team management
- Communication
- Accounting Software
- Leadership Skills
- Staff Development and Training
- Employment Law
- Health & Safety Law
- SCHADS Awards Knowledge
- Project Coordination
- Schedule Coordination
- Event Planning
- Project assistance
- Schedule Management
- Database Management
- Regulatory Compliance
- Operations Management
- Point of Contact
- Staff Supervision
- Financial Management
- CRM Software
- Updating Stakeholders
- Insurance Verification
- Business Administration
- Coaching and Mentoring
- Quality Assurance
- Leadership and Change Management
References
Available on request
Timeline
Senior National Rostering Coordinator
Danny Met Sally
02.2024 - Current
Human Resources Coordinator
Fidens Support Services
05.2023 - 02.2024
HR Coordinator
Epic Disability Services PTY LTD "Our PACC"
08.2022 - 05.2023
Talent Acquisition Consultant
IAG NEW ZEALAND
11.2018 - 08.2022
Senior Case Officer
AMP Financial Services
10.2017 - 11.2018
Team Leader
2 Degrees
01.2016 - 10.2017
Technical Advisor
Conentrix Corporation (Apple call center)
01.2015 - 01.2016
High School Diploma -
Hagley Community College
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