Seema Devi
Blacktown,Australia
Summary
Experienced Study and Visa Counsellor with a strong background in customer service and visa application processes, skilled in Salesforce Management and public speaking. Demonstrates expertise in resolving complex inquiries and fostering a customer-centric culture through effective communication and teamwork. Seeking to leverage 7 years of experience in a new role where dedication and collaborative skills will drive success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Education Counselor/ Migration Admin
Aum Global
Parramatta
09.2025 - Current
- Guided students in exploring educational options and career pathways.
- Developed personalized education plans based on student interests and goals.
- Collaborated with educational institutions to enhance student opportunities.
- Evaluated applications from prospective students to determine if they met the criteria for admission into a particular institution.
- Researched potential scholarships available through private organizations or government agencies in order to provide additional funding opportunities for students who may not otherwise be able to attend college.
- Developed training materials for new CRM users within the organization.
- Collaborated with sales teams to identify customer needs and improve service.
- Provided training and support for team members on how to use the CRM system effectively.
Education Counsellor
Aussizz Group
Parramatta
03.2025 - 09.2025
- Provided personalized education guidance, enhancing student engagement and fostering a supportive learning environment.
- Partnered with academic institutions to streamline application processes, facilitating smoother transitions for prospective students.
- Coordinated workshops with academic partners, enhancing application processes and improving overall student transition experiences.
- Coordinated with academic institutions to enhance workshop effectiveness, leading to measurable improvements in student application success.
- Enhanced student application success by implementing targeted strategies, leading to noticeable results in enrollment rates.
Senior Education and Migration counsellor
ISEMS PTY LTD
Parramatta
02.2023 - 03.2025
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Translated immigration documents to explain relevance to potential residents.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Applied all kinds of Australian visas from India.
- Referred to tests, records and interviews to evaluate students' abilities and interests.Developed a client feedback system to gather insights on service experiences, driving continuous improvements and fostering a customer-centric culture.
Study Visa Counselor
3C Chetanya
Ladwa, Haryana
07.2018 - 08.2019
- Translated immigration documents to explain relevance to potential residents.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Applied all kinds of Australian visas from India.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
Education
High School Diploma -
Jonkoping University
Jonkoping, SwedenBachelor of Arts - Fine Arts
Kurukshetra University
Kurukshetra, Haryana, IndiaBachelor of Science - Engineering
Swami Parmanand Engineer Group of College
MohaliSkills
- Workforce Management
- Travel Coordination
- Office Supply Management
- Salesforce Management
- Visa Counselor
- Communication Skill
- Customer Service
- Team Work
- Public Speaking
- Educational counseling
- Client relationship management
- Market research
- Relationship building
- Problem solving
- Business administration
Languages
English, Swedish, Hindi, Punjabi, Urdu
Certification
- QEAC - 14456
Timeline
Senior Education Counselor/ Migration Admin
Aum Global
09.2025 - Current
Education Counsellor
Aussizz Group
03.2025 - 09.2025
Senior Education and Migration counsellor
ISEMS PTY LTD
02.2023 - 03.2025
Study Visa Counselor
3C Chetanya
07.2018 - 08.2019
High School Diploma -
Jonkoping University
Bachelor of Arts - Fine Arts
Kurukshetra University
Bachelor of Science - Engineering
Swami Parmanand Engineer Group of College