Seemita Mitra
Sydney,NSW
Summary
Professional and results-driven Learning & Development Manager with over fifteen years of experience across various service industries. Excels in delivering, designing, scheduling, and reporting on learning pathways for seamless employee onboarding and retention. Expertise includes managing "end-to-end learning projects" in diverse sectors, contributing to global and national initiatives for workforce retention and engagement. Possesses comprehensive administrative and business skills, connecting effectively with individuals from all levels and backgrounds. Engaging trainer well-versed in adult learning approaches, eager to apply skills in an exciting role. Extensive experience in large matrixed organizations within financial services, education, and manufacturing. Successfully navigated changes and influenced organizational development. Prepared to embrace new challenges and thrive within a highly resilient and diverse team, leveraging best practices to foster an enviable learning and organizational culture.
Overview
20
20
years of professional experience
Work History
Global Training Manager
TNA Solutions
09.2023 - Current
- Procure a LMS (learning Management system) for global use for onboarding new employees, annual mandatory learning and refresher training.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
- Reduced training costs without compromising quality by optimizing use of in-house expertise and digital resources.
- Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
- Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement.
- Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.
- Led transition to blended learning approach, combining online and in-person training methods for more flexible learning options.
- Promoted learning culture by encouraging employee participation in external professional development opportunities and sharing insights with team.
- Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
- Increased effectiveness of sales training, resulting in noticeable improvement in sales team performance and customer satisfaction.
- Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
- Partnered with external experts to bring in fresh perspectives and specialized knowledge for advanced training workshops.
- Streamlined onboarding process, significantly reducing time to competency for new hires.
- Leveraged technology to create interactive and engaging e-learning content, making training accessible to employees across multiple locations.
- Spearheaded adoption of new Learning Management System (LMS), enhancing efficiency of training delivery and tracking.
- Facilitated team-building exercises that improved communication and collaboration among team members.
- Enhanced team productivity by implementing innovative training strategies that catered to diverse learning styles.
- Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
- Collaborated with department heads to align training programs with organizational goals, ensuring relevancy and impact.
- Developed comprehensive training modules for enhancing employee skills, leading to improved job performance across departments.
- Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
- Managed new employee orientation training process for more than [Number] employees each year.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed training programs and development paths for managers and supervisors.
Training Partner -Short Tail Claims
QBE
05.2022 - 02.2023
- Stakeholder engagement to collaborate & create a 2- week Induction schedule to train newly employed CAT Claims officers
- Design and update dated materials and convert them for onboarding suitable for the blended approach
- Devise a 4-week Induction programme for Shorttail claims within property claims
- Design and facilitate a customer service workshop for newly onboarded claims officers
- Working closely and keeping strong partnerships with internal stakeholders
- My manager nominated me for QBE DNA awards as a part of the Short Tail Training Partners team for working at a fast pace#rampitup
- From June 2022 to Oct 2022, I onboarded forty-three people with foundational technical skills to manage CAT claims
- I also designed and delivered few customer-service workshops for claims officers to embed QBE DNA, #outsidein, and ways to manage customer conversations including 'managing difficult conversations.'
Learning Facilitator- Leadership, Sales, Care & Support
Greenstone Financial Services
03.2021 - 12.2021
- Facilitating highly Technical Sales, Customer care and Customer Support inductions and product upskills
- Managing quality and compliance requirements in a strongly regulated Insurance industry in our learning environment
- Participating in soft skills training of over fifty employees
- Creating Induction resource for all new employees in HR and updating existing training material with all regulatory changes in the Insurance world
- Coordinating of the training projects as well involvement in delivering leadership programme
- Working closely and keeping strong partnerships with internal stakeholders
Learning and Development Business partner
Laureate Australia
04.2019 - 08.2020
- Learning Management system roll out and ongoing maintenance and promotion (Global project HRIS system SHRPS-SAP system)
- Finding local learning needs in partnership with HRBPs and driving the delivery and facilitation of global learning initiatives to support key business aims
- Partnering with Human Resources colleagues to develop learning solutions, including instructor led programs, materials, technology based learning and other learning approaches and tools
- Acting as an Agent of Change and support culture change initiatives and global talent management programs through partnerships with global level HRBPs
- Overseeing the on-boarding and development programs/tracks for the inexperienced staff induction and developing and coaching talent during probation to retain employees’ long term
- Monitoring and analysing the impact of learning initiatives to shape, change and create recommendations for the future
- Accountable for the end-to-end design and execution and performance of approved programs for a designated BU/Function or domain and ensuring delivery of high-quality programs
- Managing an employee engagement/benefit project called Tuition Reduction benefit across all campuses for 1900 Staff
- Launched the Learning Portal (SuccessFactors) for employees with collaboration with Harvard Mentor Management with a programme called GROW as a part of Manager on-boarding (Soft Skill set) 2019
- Competed co-ordination of the High Potential programme over 9 months which included twelve highly skilled, greatly motivated leaders of our business
Learning and Development Consultant (Operations)
Allianz Australia Insurance Ltd
01.2017 - 03.2019
- Facilitating Induction program, coaching and supporting new starters on Allianz products and systems, whilst promoting the Customer Experience Principles
- Facilitating People Skills training in line with Career Development program
- Instrumental in delivering Leadership Training to the Senior Management
- Instructional design of training materials for cross training and product training purposes using blended learning approaches
- Designing and developing training programs in response to named business needs, legislation and internal policies and procedures
- Coordination of the training, projects as well involvement in assigned national projects
- Working closely and supporting strong business partnerships with internal stakeholders
- Delivering One Service programme which is a key strategic initiative to senior management, leaders, and consultants within Allianz Operations
- In June 2017 I designed, developed, and delivered 'Business Writing Skills' for 12 CTP Direct Team and received a 100 % NPS survey for the course
Learning and Development Specialist
American Express Sydney
06.2005 - 12.2014
- Company Overview: www.americanexpress.com.au
- Used key negotiation and communication skills to influence key stakeholders and subject matter experts to enable the determining of specific learning requirements and deliverables for training, new products, systems, and processes
- Delivered effective training programs including policy, product, systems, compliance, sales and soft skills to Customer Service Representatives and Managers across numerous World Service and Risk markets
- Contributed to the management of the design and implementation of learning projects to support business goals including the development of new material and finding new training requirements that also improved training effectiveness and customer service experience
- Completed training needs analysis and evaluation frameworks to develop tailored training solutions
- Managed all aspects of the delivery of skilled Virtual training through e-learning modules including planned and delivered induction and up skill training along with updating training documents for effective current training
- Facilitated New hire trainings for three different businesses inclusive of induction, training, mentoring, analysis their performance, assessment, advice/evaluation on performance, probation, quality, and compliance, on job training and finally graduation
- Www.americanexpress.com.au
- In 2013 I collaborated with the Risk Business Partner to successfully deliver E-learning training to five countries within three months
- In Quarter 1 2015 Jan – June Retention Saver; I managed the blending of staff skills to ensure efficiencies within the contact centre
Education
Bachelor of Arts - English Honours
Delhi University
DISC Advanced Accreditation -
01.2021
Certificate IV - Adult Training and Assessment
01.2020
Influencing Skills -
MCI Solutions
01.2019
GROW leadership -
Harvard ManageMentor
01.2019
Diploma in Leadership Management -
01.2017
Skills
- DISC Advanced Accredited
- TAE40116 Cert IV in Training and Assessment
- Strategic growth supporting Business Transformation & Change
- Design and delivery of learning pathways
- Coaching and influencing internal and external partners
- Leadership Facilitation
- Training employees on soft skills, managing compliance
- Facilitating virtual learning experience
- Handling Training budget and reporting to show successful ROI
Timeline
Global Training Manager
TNA Solutions
09.2023 - Current
Training Partner -Short Tail Claims
QBE
05.2022 - 02.2023
Learning Facilitator- Leadership, Sales, Care & Support
Greenstone Financial Services
03.2021 - 12.2021
Learning and Development Business partner
Laureate Australia
04.2019 - 08.2020
Learning and Development Consultant (Operations)
Allianz Australia Insurance Ltd
01.2017 - 03.2019
Learning and Development Specialist
American Express Sydney
06.2005 - 12.2014
Bachelor of Arts - English Honours
Delhi University
DISC Advanced Accreditation -
Certificate IV - Adult Training and Assessment
Influencing Skills -
MCI Solutions
GROW leadership -
Harvard ManageMentor
Diploma in Leadership Management -
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