Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seera Jewel Johny

Fairy Meadow,Australia

Summary

Dynamic professional with a Master’s in Computer Applications and expertise in software development, system integration, and database management. Strong leadership and team management skills, supported by a Diploma in Leadership and Management. Skilled in aligning technical solutions with business needs, streamlining processes, and delivering results in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Ervas Australia Pty Ltd
NSW, Australia
11.2019 - Current
  • Coordinated stock ordering, inventory, and food preparation for daily and event operations, reducing food waste by 15% through improved tracking.
  • Oversaw cooking, packaging, and quality control to maintain consistent standards, resulting in a 20% increase in repeat customers.
  • Managed setup and pack-down of weekend shops and market stalls, ensuring 100% on-time readiness for events.
  • Delivered high-quality customer service, including order-taking, sales processing, and handling feedback, maintaining a customer satisfaction rating above 90%.
  • Supported business planning and operational improvements, contributing to a 25% growth in annual sales.

Software Engineer

Envent Australia Pty Ltd
St Peters, Australia
07.2017 - 10.2019
  • Developed and tested software applications, ensuring functionality and reliability, which improved system uptime by 30%.
  • Modified existing programs to resolve issues and adapt to evolving technologies, reducing bug reports by 20%.
  • Provided technical support and training to end-users across multiple platforms, enhancing user adoption and reducing support tickets by 25%.
  • Diagnosed hardware and software problems, implementing timely solutions that minimized downtime.
  • Maintained database integrity and optimized system performance, improving query response times by 40%.

Education

Masters - Computer Application

Federal Institute of Science and Technology
Ernakulam, India
12.2016

Bachelors - Computer Application

KMM College of Arts and Science
Ernakulam, India
03.2014

Diploma - Leadership and Management

Australasian International Academy
Town Hall, Australia
08.2019

Skills

Technical: Software development, IT support, system integration, database management

Analytical: Problem-solving, process improvement, quality assurance

Leadership: Team supervision, staff training, performance development

Operations: Inventory control, operations coordination, business process management

Business Support: Client relationship management, accounting, bookkeeping, administrative support

Certification

Certificate IV, Accounting and Bookkeeping

Timeline

Operations Coordinator

Ervas Australia Pty Ltd
11.2019 - Current

Software Engineer

Envent Australia Pty Ltd
07.2017 - 10.2019

Masters - Computer Application

Federal Institute of Science and Technology

Bachelors - Computer Application

KMM College of Arts and Science

Diploma - Leadership and Management

Australasian International Academy

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Seera Jewel Johny