Seera Jewel Johny
Fairy Meadow,Australia
Summary
Dynamic professional with a Master’s in Computer Applications and expertise in software development, system integration, and database management. Strong leadership and team management skills, supported by a Diploma in Leadership and Management. Skilled in aligning technical solutions with business needs, streamlining processes, and delivering results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Ervas Australia Pty Ltd
NSW, Australia
11.2019 - Current
- Coordinated stock ordering, inventory, and food preparation for daily and event operations, reducing food waste by 15% through improved tracking.
- Oversaw cooking, packaging, and quality control to maintain consistent standards, resulting in a 20% increase in repeat customers.
- Managed setup and pack-down of weekend shops and market stalls, ensuring 100% on-time readiness for events.
- Delivered high-quality customer service, including order-taking, sales processing, and handling feedback, maintaining a customer satisfaction rating above 90%.
- Supported business planning and operational improvements, contributing to a 25% growth in annual sales.
Software Engineer
Envent Australia Pty Ltd
St Peters, Australia
07.2017 - 10.2019
- Developed and tested software applications, ensuring functionality and reliability, which improved system uptime by 30%.
- Modified existing programs to resolve issues and adapt to evolving technologies, reducing bug reports by 20%.
- Provided technical support and training to end-users across multiple platforms, enhancing user adoption and reducing support tickets by 25%.
- Diagnosed hardware and software problems, implementing timely solutions that minimized downtime.
- Maintained database integrity and optimized system performance, improving query response times by 40%.
Education
Masters - Computer Application
Federal Institute of Science and Technology
Ernakulam, India12.2016
Bachelors - Computer Application
KMM College of Arts and Science
Ernakulam, India03.2014
Diploma - Leadership and Management
Australasian International Academy
Town Hall, Australia08.2019
Skills
Technical: Software development, IT support, system integration, database management
Analytical: Problem-solving, process improvement, quality assurance
Leadership: Team supervision, staff training, performance development
Operations: Inventory control, operations coordination, business process management
Business Support: Client relationship management, accounting, bookkeeping, administrative support
Certification
Certificate IV, Accounting and Bookkeeping
Timeline
Operations Coordinator
Ervas Australia Pty Ltd
11.2019 - Current
Software Engineer
Envent Australia Pty Ltd
07.2017 - 10.2019
Masters - Computer Application
Federal Institute of Science and Technology
Bachelors - Computer Application
KMM College of Arts and Science
Diploma - Leadership and Management
Australasian International Academy