Seetapathi Rao
Glenroy
Summary
Dedicated Field engineer with 1 and half year experience, Providing Hardware and software support for Laptops,Printers and scanners.Skilled in Trouble shooting, problem solving and providing excellent customer service
Overview
19
19
years of professional experience
Work History
Field Technician
Hewlett-Packard Inc
10.2022 - Current
- Provided technical support to troubleshoot, repair and Installation.
- maintain high customer satisfaction by addressing requirements and resolving issues promptly
- Onsite Support
Franchise Owner
Couriers please
05.2008 - 06.2022
- Forging and maintaining strong relationships with key contacts in existing and new accounts
- Developing opportunities to cross-sell products
- Tender writing and submissions
- Maintaining an accurate and ongoing sales pipeline
- Strategic brainstorming and implementation of new business development initiatives
- Developing and leveraging the company’s branding and professional profile.
Customer Service Representative
Optus Telecommunications
09.2005 - 04.2008
- First Level Support Role for Optus Mobile Phone Customers
- Resolving customer queries for Technical Issues and Account Issues
- Helping Dealers with any query in relation to Mobiles
- Successfully Achieving and exceeding the KPI’S set by the company.
Education
Salesforce certified administrator -
Salesforce
10.2022
Graduate Diploma in Business Computing (Australian Computer Society (ACS) certified Professional.) -
Victoria University
Melbourne, VIC03.2003
Bachelor of Commerce -
Osmania University
India2000
Skills
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Team working skills
- Willingness to always be learning
- Able to work to deadlines and under pressure
Attributes
Ability to communicate clearly, Able to interact effectively, Good presentation skills, Absorb new information quickly, Friendly and approachable, Reliable and co-operative, Respect for others, Always punctual for work, Capable of working without supervision, Able to prioritize and manage time effectively
Timeline
Field Technician
Hewlett-Packard Inc
10.2022 - Current
Franchise Owner
Couriers please
05.2008 - 06.2022
Customer Service Representative
Optus Telecommunications
09.2005 - 04.2008
Salesforce certified administrator -
Salesforce
Graduate Diploma in Business Computing (Australian Computer Society (ACS) certified Professional.) -
Victoria University
Bachelor of Commerce -
Osmania University
Similar Profiles
Diana CothamDiana Cotham
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
Cori WarnerCori Warner
Falcon Product Engineer/ NPI Engineer (CBP) at HEWLETT PACKARD, Hewlett PackardFalcon Product Engineer/ NPI Engineer (CBP) at HEWLETT PACKARD, Hewlett Packard
Amina ChoudhuryAmina Choudhury
Technical Program Manager at Hewlett-Packard IncTechnical Program Manager at Hewlett-Packard Inc
Glenn MeachamGlenn Meacham
Principal M&A Technical Integration Lead at Hewlett-Packard IncPrincipal M&A Technical Integration Lead at Hewlett-Packard Inc
Muntaha NaveedMuntaha Naveed
Clinical Pharmacist, Full-time at Northern Hospital, EppingClinical Pharmacist, Full-time at Northern Hospital, Epping