SEFAT AKTHER LABONNO
Plympton
Summary
Highly organized and detail-oriented professional with a proven track record in customer-facing roles and financial management. Demonstrated expertise as a cashier, showcasing the ability to accurately handle transactions, deliver exceptional customer service, and effectively manage cash flow. Strong communication skills, proficiency in financial software, and multitasking abilities contribute to success in roles that demand precision and customer interaction.
Overview
6
6
years of professional experience
Work History
Cashier
Aarong
03.2023 - 11.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Increased sales of promotional items by informing customers about current offers.
Sales Associate
Aarong
01.2019 - 03.2023
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Master of Accounting - Accounting
Flinders University
Adelaide, SA12-2026
BBA - Accounting
Eden Mohila College
Dhaka, Bangladesh09-2022
Skills
- Transactions handling
- Financial Analysis
- Planning and organizing
- Good communication skills
- Time Management
- Customer service & assistance
- Work ethic and integrity
- Cash handling
- Written and verbal communication
- POS system operations
- Daily reporting
- MS word, excel & power point
Training
- RPS Training
- Safeguarding Training
- Gender Training
- POS Training
Roles And Responsibilities
- Serves customer by helping them select products.
- Responds to customers' questions.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Directs customers by escorting them to racks and counters.
- Collect money from cash counter and deposit to Bank.
- Collect leave applications, check leave balance and maintain leave register for Staffs.
- Check all kinds of bills and give them to Accountant along with related papers for payment.
- Prepare monthly salary and overtime sheet for Staffs.
- Calculate the total transaction through card sales and match with the card sales slip.
- Verify foreign currency forms, maintain them and check foreign currency.
Languages
English
Professional Working
Timeline
Cashier
Aarong
03.2023 - 11.2024
Sales Associate
Aarong
01.2019 - 03.2023
Master of Accounting - Accounting
Flinders University
BBA - Accounting
Eden Mohila College
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