SEFFRIKA DARMAYANTI
Summary
Dynamic FOH Team Leader at Create Catering, recognized for driving revenue growth through strategic upselling and exceptional customer relations. Leveraged cultural awareness to enhance guest satisfaction and foster trust, while providing informed recommendations. Proven ability to conduct performance evaluations and contribute to menu development, ensuring business retention and growth.
Overview
2
2
years of professional experience
Work History
FOH Team Leader
Create Catering
07.2023 - Current
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Contributed to menu development by offering suggestions based on guest feedback and industry trends.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Bahasa Indonesia languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Bahasa Indonesia.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Psychology -
Darul Ulum University
01-2012
Skills
- Customer relations
- Sales expertise
- Cultural awareness
- Business growth and retention
- Upselling
Languages
English
Indonesian
Timeline
FOH Team Leader
Create Catering
07.2023 - Current
Bachelor of Psychology -
Darul Ulum University
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