Sefton Adlam
Goodna,QLD
Summary
I am a dedicated candidate eager to leverage knowledge in the social services field. Skilled in client-focused service delivery, my position at, CPL - Choice, Passion, Life, enhanced my experience and knowledge of working to uphold stakeholder engagement, client advocacy and choice.
I understand the importance of fostering effective administrative management to cultivate a functional client-centred work ethic. Experienced in excellent communication and relationship-building, skills with proficiency in Microsoft Office.
Overview
6
6
years of professional experience
Work History
Household Facilitator
CPL - Choice, Passion, Life
2023.05 - Current
- Enhanced team efficiency by facilitating regular meetings, providing consistent client updates, and discussing strategies for improved service delivery.
- Fostered partnerships with local service and healthcare providers to increase resources available to clients in need of specialised support and referrals.
- Maintained effective communication and coordination between service providers, staff and stakeholders.
- Identifying the unique needs and goals of clients by implementing, monitoring, and maintaining their client health care plans in conjunction with their choice of medical and mental health professionals.
- Conducted regular inventory audits of clients' consumable items and organised orders through their selected vendors (Independence Australia, BrightSky).
- Assist clients to independently manage their finances per CPL policies and procedures and, where applicable, Public Trustee guidelines.
- Provided ongoing training to staff members supporting clients with complex healthcare needs and fostering client-focused service delivery.
- Maintained detailed documentation of the client's physical and mental health and progress toward their individualised goals, collating a clear record of care provided in an SIL environment.
- Engage with stakeholders to peruse available resources and support services, empowering them to make informed decisions about their healthcare options.
- Developed an improved comprehension of administrative and management skills utilising Microsoft Office.
- Served as a liaison between clients, government agencies and service providers to help expedite required support when necessary, advocating on behalf of those seeking assistance.
- Organised and managed client assistive technology repair and maintenance with suppliers.
- Manage service delivery for clients under the DSOA (Disability Support for Older Australians) program.
- Completed end-of-year reports using client goal-tracking documentation and provided evidence of client's medical changes for NDIS and DSOA annual budget reviews.
Senior Direct Support Worker
CPL - Choice, Passion, Life
2022.11 - 2023.05
- Completed routine safety checks on the client’s assistive technology and liaised with the Household Facilitator to correct or amend any highlighted safety concerns.
- Conducted routine audits on clients' health care plans, correlating care documentation and current medications per CPL's medication policy. Liaised with Household Facilitator to discuss noted changes in client's health, amend health care plans and organise service support reviews when necessary.
- Provide support and assistance to teams with service delivery, including both hands-on support and administration.
- Develop and implement individualized care plans in collaboration with stakeholders and healthcare services.
- Provide flexible and responsive service to the clients by supporting them to access medical support, attend health appointments, participate in recreation activities and make continued progress toward their goals.
- Conducted regular inventory audits of clients' consumable items and organised orders through their selected vendors (Independence Australia, BrightSky).
- Complete routine financial audits and liaise with the client's Household Facilitator to investigate and correct potential discrepancies.
- Provided behavioural support utilizing de-escalation techniques in accordance with clients' support plans when necessary.
Direct Support Worker
CPL - Choice, Passion, Life
2021.02 - 2022.11
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities in the community.
- Supported clients to be involved in maintaining a clean living space by assisting with household tasks such as laundry, dishes and general tidying.
- Managed medications effectively for clients ensuring adherence to the client's health care providers directives and relating health care plans.
- Utilised behaviour management techniques as per client health care plans when required for the safety of both clients and staff members involved.
- Maintained detailed records of client goal progression, documented health care and contact notes to ensure adequate hand-over between shifts.
- Liaised with clients' Household Facilitator to provide health and wellbeing updates or changes when necessary.
- Completed Service Incident Reports regarding escalated events involving clients' health and safety.
Console Operator, Safety Team Member
Caltex Petrol Station
2018.05 - 2021.02
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Conducted regular audits of registered funds to minimize potential losses due to theft or error.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Assisted in accident investigations, identifying root causes, and recommending corrective actions to prevent future occurrences.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Inventoried warehouse stock on a monthly, quarterly and annual basis.
Education
Bachelor of Science - Behavioral Sciences, Australia
Swinburne University of Technology
Melbourne, VIC06.2028
Certificate III - Individual Support
ARC
Sunshine Coast, Australia01.2020
Skills
- Time Management
- Microsoft Office
- Client Advocacy
- Documentation Proficiency
- Ethical Practices
- Organizational Skills
- Cultural Sensitivity
- Adaptability and Flexibility
- Active Listening
- Progress Tracking
Accomplishments
- Collaborated with a CPL Working Group to discuss the development of specialised training to support non-verbal clients in making informed choices.
Languages
Maori
Limited Working
Timeline
Household Facilitator
CPL - Choice, Passion, Life
2023.05 - Current
Senior Direct Support Worker
CPL - Choice, Passion, Life
2022.11 - 2023.05
Direct Support Worker
CPL - Choice, Passion, Life
2021.02 - 2022.11
Console Operator, Safety Team Member
Caltex Petrol Station
2018.05 - 2021.02
Bachelor of Science - Behavioral Sciences, Australia
Swinburne University of Technology
Certificate III - Individual Support
ARC
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