Sehui Kim
Sydney,NSW
Summary
Dynamic Banquet Manager at Kangwonland with proven leadership and venue coordination skills. Enhanced guest satisfaction through tailored event execution and streamlined operations. Expert in marketing and client consultations, successfully optimizing service delivery. Adept at managing diverse teams, optimizing resources, and maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Banquet Manager
Kangwonland
07.2022 - Current
- Managed banquet operations, ensuring seamless execution of events and adherence to service standards.
- Coordinated with culinary team to design and implement customized menu offerings for diverse clientele.
- Trained and mentored staff on service excellence, enhancing overall guest satisfaction and operational efficiency.
- Developed event layouts and timelines, optimizing space utilization while accommodating client preferences.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Convention Coordinator
Aim-Korea
03.2021 - 12.2021
- Coordinated logistics for conventions, ensuring seamless execution of schedules and vendor arrangements.
- Managed registration processes, enhancing attendee experience through efficient check-in systems.
- Developed event timelines, aligning resources with stakeholder expectations and deadlines.
- Collaborated with marketing teams to promote events, utilizing social media and email campaigns effectively.
- Established relationships with vendors, negotiating contracts to optimize service delivery and quality.
- Facilitated training sessions for junior staff on event coordination best practices and tools used in operations.
Room Reservations Agent
Pacific Island Club Hotel
08.2018 - 10.2019
- Managed room inventory and reservations using PMS software to optimize occupancy rates.
- Coordinated communication between guests and hotel departments to enhance customer satisfaction.
- Trained new team members on reservation procedures and customer service standards.
- Resolved guest inquiries and complaints efficiently, ensuring a positive experience.
- Utilized property management systems effectively for streamlined reservation management and data tracking.
- Monitored room availability closely, optimizing occupancy rates by adjusting bookings as needed.
Education
Bachelor of Arts - Tourism And Hotel Management
Sejong University
Seoul, South Korea02-2021
Skills
- Leadership qualities
- Venue coordination
- Marketing
- Client consultations
- Multitasking ability
- MS office
Languages
Korean
Native or Bilingual
English
Professional Working
Chinese
Limited Working
Interests
- Pilates
- Historical Exploration
- Food Tourism
- Blogging
Timeline
Banquet Manager
Kangwonland
07.2022 - Current
Convention Coordinator
Aim-Korea
03.2021 - 12.2021
Room Reservations Agent
Pacific Island Club Hotel
08.2018 - 10.2019
Bachelor of Arts - Tourism And Hotel Management
Sejong University