Seika Kamikura
Blackburn South,VIC
Summary
Dynamic and customer-focused Front of House professional with over 8 years of hospitality experience across Australia and Japan. Skilled in team leadership, service excellence, and delivering memorable dining experiences in high-volume and fine-dining environments. Proven ability to manage staff, maintain smooth restaurant operations, and ensure high guest satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certificate
Work History
FOH Manager
Shyun Sumibiyaki
02.2025 - Current
- Part of the opening team, responsible for setting up all front-of-house operations, systems, and service standards.
- Developed and implemented SOPs for reservations, table management, and guest service flow.
- Recruited and trained new FOH staff, ensuring consistency in customer service and product knowledge.
- Manage rosters, inventory coordination, and daily cash reports.
- Collaborate closely with the kitchen and ownership to maintain operational efficiency and customer satisfaction.
- Oversee daily operations, ensuring smooth service in a fast-paced dining environment.
FOH Supervisor
Jubang
08.2022 - 01.2025
- Supervised daily front-of-house operations, ensuring high levels of customer satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Coordinated team schedules to optimize workflow and maintain service efficiency.
- Resolved customer concerns promptly and professionally, ensuring repeat patronage.
FOH Team Member, Reciption
Wolfgang Steak House
2016 - 2018
- Collaborated with team members to maintain smooth front-of-house operations during peak hours.
- Coordinated special events and private dining experiences, tailoring services to client needs.
- Answered customers' questions, recommended items, and recorded order information.
- Managed reservation system efficiently, optimizing table assignments to enhance guest experience.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
Education
Diploma - Diploma of Hospitality Management
Albright Institute
Melbourne, VIC05-2026
Skills
- Front-of-house management
- Staff recruitment
- Training and development
- Reservation & POS management
- Cash handling & daily reporting
- Conflict resolution & complaint handling
- Food & beverage knowledge
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
FOH Manager
Shyun Sumibiyaki
02.2025 - Current
FOH Supervisor
Jubang
08.2022 - 01.2025
FOH Team Member, Reciption
Wolfgang Steak House
2016 - 2018
Diploma - Diploma of Hospitality Management
Albright Institute
Certification
- RSA(Responsible Service of Alcohol)
- Certificate IV in Kitchen Management
- Drivers licence