Seini Anne
PRARIEWOOD,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
AUSTRALIAN CENTRE FOR INTERNATIONAL AGR RESEARCH
08.2023 - 12.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
RECEPTIONIST / PASSPORTS OFFICER
AUSTRALIAN HIGH COMMISSION
02.2021 - 08.2023
- Act as the first point of contact for all visitors to the High Commission.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
PROPERTY OFFICER
AUSTRALIAN HIGH COMMISSION
08.2019 - 02.2021
- Arrange and carry out property inspections for incoming and outgoing ABased officers.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Streamlined property maintenance processes for increased efficiency and reduced downtime.
- Conducted thorough property inspections to maintain safety standards and identify potential issues.
- Coordinated repair and maintenance projects, minimizing disruption to tenants and maintaining budgetary control.
- Maintained accurate records of all property-related transactions, ensuring compliance with local regulations.
- Established positive rapport with tenants through regular communication channels such as newsletters or community events.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
RECEPTIONIST/PASSPORTS OFFICER
AUSTRALIAN HIGH COMMISSION
02.2019 - 08.2019
- Responsible for reception and switchboard duties, receive visitors, manage correspondence deliveries, maintain records of all calls, and respond to routine enquiries.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
CUSTOMER SERVICE REPRESENTATIVE
WESTPAC BANKING CORPORATION
01.2015 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints in a timely manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
TELLER
WESTPAC BANKING CORPORATION
01.2011 - 01.2015
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
PROOF OPERATOR / ENQUIRY OFFICER
WESTPAC BANKING CORPORATION
09.2010 - 01.2011
- Handle complicated queries over the phone, through emails or face to face
- Checking account balances for customers and updating passbook accounts.
- Printing Bank Statements for customers
- Acting as the first point of cointact in the branch when customers enter the branch. Greeting customers and assisting with their banking needs.
Education
FORM 1 TO FORM 7 -
JASPER WILLIAMS HIGH SCHOOL
Sydney, NSW
BACHELOR OF COMMERCE -
UNIVERSITY OF THE SOUTH PACIFIC
01.2021
01.2021
01.2016
01.2015
Skills
- Oral and Verbal Communication
- Listening
- Team Player
- Problem Solving
- Attention to Detail
- Adaptability
- Customer Service Skills
- Database Management
- Mail Handling
- Clerical Support
- Reception Oversight
- Travel Coordination
- Office Administration
- Meeting Planning
References
- Ms Mai Alagcan, , Regional Manager Pacific, Australian Centre for International Agricultural Research, Australian High Commission, PH (679) 7071 288, Email: mai.alagcan@aciar.govau
- Mrs Sela Vakabua, HR Manager USAID Pacific Office, PH (679) 9388 273, Email: cestlavievakabua@gmail.com
- Mrs. Tara Berara, Counsellor & Consul General/Senior Administrative Officer, Australian High Commission Fiji, PH (679) 7071 222
Hobbies and Interests
- Community Work
- Meeting People
- Cooking and Baking
- Playing Volleyball and Netball
- Reading Novels
Timeline
ADMINISTRATIVE ASSISTANT
AUSTRALIAN CENTRE FOR INTERNATIONAL AGR RESEARCH
08.2023 - 12.2023
RECEPTIONIST / PASSPORTS OFFICER
AUSTRALIAN HIGH COMMISSION
02.2021 - 08.2023
PROPERTY OFFICER
AUSTRALIAN HIGH COMMISSION
08.2019 - 02.2021
RECEPTIONIST/PASSPORTS OFFICER
AUSTRALIAN HIGH COMMISSION
02.2019 - 08.2019
CUSTOMER SERVICE REPRESENTATIVE
WESTPAC BANKING CORPORATION
01.2015 - 01.2019
TELLER
WESTPAC BANKING CORPORATION
01.2011 - 01.2015
PROOF OPERATOR / ENQUIRY OFFICER
WESTPAC BANKING CORPORATION
09.2010 - 01.2011
FORM 1 TO FORM 7 -
JASPER WILLIAMS HIGH SCHOOL
BACHELOR OF COMMERCE -
UNIVERSITY OF THE SOUTH PACIFIC
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