Sejal Dubey
Melbourne,Australia
Summary
Experienced Disability Support Worker with a strong background in client-centered care and community engagement at Aktrapid. Demonstrated success in implementing positive behavior strategies to promote client independence. Proficient in compliance documentation and fostering cross-team collaboration to deliver high-quality support for individuals with diverse needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability & Aged Care Support Worker
Aktrapid | Greenstaff | Altara
03.2025 - Current
- Provide personal care to elderly and disabled clients including showering, grooming, dressing, toileting, and hygiene support.
- Assist with community access, mobility, hoist operation, and manual handling.
- Monitor physical and emotional wellbeing, reporting concerns promptly to supervisors or nurses.
- Support clients with medication prompts, daily routines, social participation, and independence-building activities.
- Maintain a safe, clean environment including housekeeping tasks, laundry, and meal setup.
- Collaborate with families, allied health professionals, and support coordinators.
- Implement positive behavior strategies and record client progress accurately.
Disability Support Worker
Hireup (Australia)
01.2024 - Current
- Support clients with intellectual and physical disabilities in daily living tasks and personal care.
- Assist with community engagement, appointments, shopping, and lifestyle activities.
- Implement person-centered positive behavior support strategies.
- Maintain accurate case notes aligned with NDIS requirements.
- Work collaboratively with families, therapists, and support teams.
Member Engagement / Business Advice
HESTA Superannuation Fund (Australia)
07.2025 - 10.2025
- Provided tailored information on superannuation products, account options, and retirement planning.
- Supported members with complex account queries through liaison with internal teams.
- Ensured compliance with privacy, regulatory, and documentation standards.
- Contributed to service improvement initiatives and user-experience feedback.
- Systems used: DLTA, Chandler, CRM.
Administrator – Superannuation Services
MUFG (Australia)
08.2023 - 05.2025
- Managed member data including contributions, personal details, and beneficiary information.
- Processed applications through ETS, Pega, HP Records, Green ID, and MS Office.
- Ensured accuracy, compliance, and privacy across all operations.
- Monitored transactions and flagged discrepancies.
- Collaborated with finance, investment, and compliance teams.
Administrative Assistant
Excel Immigration (India)
12.2022 - 07.2023
- Provided general administrative support and improved workflow efficiency.
- Managed client communication across email, phone, and internal systems.
- Coordinated meetings, staff training sessions, and client consultations.
- Maintained databases and tracked expenditure reports.
Lab Data Analyst
One Billion Diagnostics Pvt Ltd – India
08.2021 - 10.2022
- Analyzed lab data using scientific equipment and statistical tools.
- Conducted quality control and ensured accuracy of results.
- Designed experiments in collaboration with research teams.
- Prepared detailed analytical reports for stakeholders.
- Maintained research databases and assisted with data interpretation.
Office Admin & HR Specialist
Service Master Clean Ltd. (India)
12.2020 - 08.2021
- Managed onboarding including document verification and induction.
- Supported recruitment activities including job postings and resume screening.
- Drafted HR documents including contracts, letters, and compliance forms.
- Managed attendance logs, payroll queries, and statutory compliance.
- Coordinated office operations, supplies, and billing through Oracle ERP.
- Participated in conflict resolution and staff development initiatives.
Education
Master of Social Work - Melbourne
Southern Cross Education Institute
Melbourne01.2027
Bachelor of Human and Community Services - Melbourne
Southern Cross Education Institute
Melbourne01.2025
Certificate III in Individual Support - Aged & Disability
Australian Community and Management College
Australia01.2025
Bachelor of Zoology - India
Mumbai University
India01.2021
Skills
- Client and community support
- Client-centered practice
- Trauma-informed care
- Aged and disability services
- Psychosocial support
- Youth and family engagement
- Advocacy and referrals
- Community participation
- Behavioral support
- Administrative support
- Data management
- Scheduling coordination
- HR onboarding
- Compliance documentation
- Microsoft Office Suite
- Oracle ERP system
- ETS software
- Pega platform
- CRM systems
- HP records management
- Green ID solutions
- Attention to detail
- Cross-team collaboration
Certification
- Working With Children Check (VIC)
- Police Check
- NDIS Worker Screening Check
- NDIS Orientation Module
- First Aid & CPR
- Driver’s License
- Hand Hygiene & Infection Control Certificates
- Covid Vaccination (3 doses)
- Annual Flu Vaccination
Volunteer Experience
- Social Work Volunteer, Uniting AgeWell VIC/TAS, 01/01/25, Present, Support aged clients through companionship, emotional wellbeing activities, and social programs., Assist with program evaluation and feedback processes.
- Community Volunteer, NGO – India, 04/01/20, 09/30/20, Supported community outreach related to homelessness and food insecurity., Assisted with referrals and distributed essential resources., Helped organise fundraising and awareness activities.
Hobbies and Interests
- Mental health
- Youth empowerment
- Community inclusion
- Teamwork
- Learning new systems
Availability
Immediate
Key Skills
Client-Centered Practice, Trauma-Informed Support, Aged & Disability Care (NDIS & Aged Care), Psychosocial & Emotional Support, Youth & Family Engagement, Advocacy & Referral, Community Participation Support, Behavior Support & De-escalation, Data Entry & Record Management, Scheduling & Calendar Coordination, HR Onboarding & Staff Files, Compliance & Documentation, MS Office, Oracle ERP, ETS, Pega, CRM, HP Records, Green ID, Attention to Detail, Cross-team Collaboration
References
References available upon request.
Timeline
Member Engagement / Business Advice
HESTA Superannuation Fund (Australia)
07.2025 - 10.2025
Disability & Aged Care Support Worker
Aktrapid | Greenstaff | Altara
03.2025 - Current
Disability Support Worker
Hireup (Australia)
01.2024 - Current
Administrator – Superannuation Services
MUFG (Australia)
08.2023 - 05.2025
Administrative Assistant
Excel Immigration (India)
12.2022 - 07.2023
Lab Data Analyst
One Billion Diagnostics Pvt Ltd – India
08.2021 - 10.2022
Office Admin & HR Specialist
Service Master Clean Ltd. (India)
12.2020 - 08.2021
Master of Social Work - Melbourne
Southern Cross Education Institute
Bachelor of Human and Community Services - Melbourne
Southern Cross Education Institute
Certificate III in Individual Support - Aged & Disability
Australian Community and Management College
Bachelor of Zoology - India
Mumbai University