Sejal Kharbanda
Ballarat,VIC
Overview
3
3
years of professional experience
Work History
Customer Service
Table 48
08.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Customer Service Agent
TSA Group
07.2022 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service and Trainee Barista
Tinroof And Clothesline Cafe
08.2023 - 02.2024
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Collaborated with team members to improve overall response times and service quality.
- Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
- Operated espresso machines and commercial coffee brewers to create beverages.
Kitchen Supervisor
Betty's Burgers
04.2021 - 12.2022
- Enhanced team productivity by providing comprehensive training on proper food handling, safety procedures, and equipment usage.
- Reduced food waste through diligent inventory management and careful portion control practices.
- Maintained a clean and sanitary work environment, ensuring compliance with health code regulations and preserving food quality.
Skills
- Exceptional Customer Service
- Fluent English
- Ability to work in fast-paced environment
Timeline
Customer Service
Table 48
08.2023 - Current
Customer Service and Trainee Barista
Tinroof And Clothesline Cafe
08.2023 - 02.2024
Customer Service Agent
TSA Group
07.2022 - Current
Kitchen Supervisor
Betty's Burgers
04.2021 - 12.2022