Sejal Kharbanda
Melbourne
Summary
Customer service professional with over 4 years of experience in call centres, hospitality, and team supervision. Skilled in handling high-volume customer interactions, resolving issues efficiently, and supporting team performance. Strong communication, time management, and problem-solving abilities with a focus on delivering excellent service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
TSA Group
2023.03 - 2025.01
- Handled high volumes of inbound calls, assisting patients with appointment bookings, reschedules, and general enquiries in a calm and professional manner.
- Delivered excellent customer service by providing clear information, showing empathy, and resolving issues efficiently.
- Maintained accurate patient records while strictly following privacy and healthcare data protection standards.
- Met daily performance targets for call quality, handling time, and customer satisfaction in a fast-paced call centre environment.
- Worked as part of a team to support consistent service delivery and improve overall customer experience.
Assistant Restaurant Manager
Betty's Burgers & Concrete
2022.04 - 2023.02
- Led front-of-house operations to ensure excellent customer service and smooth daily workflow.
- Resolved customer issues quickly and professionally, maintaining high satisfaction levels.
- Trained and supported team members to meet service and performance standards.
- Assisted with staff scheduling, inventory management, and maintaining hygiene and safety compliance.
Customer Service Supervisor
Airtel Broadband
2019.03 - 2022.04
- Supervised a team of customer service representatives to ensure fast and helpful support for broadband customers.
- Handled escalated customer issues and worked to solve them quickly and professionally.
- Trained new team members on customer service skills, company policies, and product knowledge.
- Monitored daily calls, emails, and service tickets to make sure customers were satisfied.
- Worked with technical and sales teams to solve service issues and improve customer experience.
- Helped improve customer service processes to make support faster and more efficient.
Customer Service Representative
KFC
2020.02 - 2022.02
- Welcomed customers, took orders, and made sure they had a good experience.
- Helped prepare and pack food quickly and correctly.
- Worked with team members to serve customers faster during busy hours.
Education
Diploma of Management - Commercial Cookery
Mint International College
Melbourne2024-11
Skills
- Strong customer service and communication skills
- Conflict resolution and complaint handling
- Team support, supervision, and training
- Fast and accurate data entry
- Time management and multitasking under pressure
Timeline
Customer Service Agent
TSA Group
2023.03 - 2025.01
Assistant Restaurant Manager
Betty's Burgers & Concrete
2022.04 - 2023.02
Customer Service Representative
KFC
2020.02 - 2022.02
Customer Service Supervisor
Airtel Broadband
2019.03 - 2022.04
Diploma of Management - Commercial Cookery
Mint International College