Sejal Lalwani
Doncaster,Victoria
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Venue Manager
Crocs
Melbourne, VIC
2023.05 - 2023.12
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
Sales Associate
Michael Kors
Melbourne, VIC
2021.03 - 2023.04
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
Manager
Mcdonald's
Melbourne, VIC
2021.05 - 2023.02
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Receptionist/Front Desk Coordinator
Time to Save
Melbourne, VIC
2020.02 - 2020.12
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Diploma in Hospitality -
Barkly International College
Melbourne, VIC2023-04
Skills
- Relationship Building
- Flexible Schedule
- Safety Codes
- Staff Management
- Effective Customer Communication
- Technical Support
- Office Management
Timeline
Venue Manager
Crocs
2023.05 - 2023.12
Manager
Mcdonald's
2021.05 - 2023.02
Sales Associate
Michael Kors
2021.03 - 2023.04
Receptionist/Front Desk Coordinator
Time to Save
2020.02 - 2020.12
Diploma in Hospitality -
Barkly International College