Sejal Patel
gungaline ,ACT
Summary
Dynamic Customer Service Representative with proven expertise at Priceline Pharmacy, excelling in medication inquiries and billing resolution. Adept at inventory management and fostering strong customer relationships, I consistently enhance customer satisfaction and streamline operations. Recognized for delivering exceptional support and technical assistance, ensuring a seamless experience for all clients.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Priceline pharmacy
Casey, Act
06.2023 - 07.2025
- Assisted customers with medication inquiries and prescription refills.
- Handled billing issues and processed payments efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Stocked shelves with merchandise to maintain optimal inventory levels.
- Organized products by category and ensured proper labeling for easy identification.
- Monitored inventory for expiration dates and removed outdated products promptly.
- Assisted customers in locating items and provided product information when requested.
- Conducted regular cleanliness checks in aisles and storage areas to ensure safety.
- Organized storage areas for efficient use of space.
- Participated in physical inventories of stock on hand periodically.
Customer Service Representative
Bp fuel station
Canberra, Act
10.2020 - 01.2023
- Managed fuel inventory, ensuring accuracy and availability for customer service.
- Operated fuel pumps, assisting customers with transactions and inquiries effectively.
- Maintained cleanliness of fueling area and convenience store for safety compliance.
- Handled cash register operations, processing payments accurately and efficiently.
- Assisted in marketing promotions, promoting products to enhance customer experience.
- Maintained records of fuel sales according to established guidelines.
- Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
- Cleaned gas pumps, windows and doors to maintain a neat appearance.
- Answered phone calls from vendors or suppliers when necessary.
- Performed daily inventory checks of merchandise and supplies.
Education
M.tech - IT
CQU
02.2018 - 01.2020
Skills
- Medication inquiries
- Billing resolution
- Customer support
- Inventory management
- Technical assistance
- Product knowledge
- Team collaboration
- Relationship building
- Time management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Reference
- Akki - manager Priceline Pharmacy,casey 0403814161
- Dhara Dixit (friend ) store person chemist warehouse Belconnen, 0401530296
Declaration
- I hereby declare that the information furnished above is correct to the best of my knowledge
Sejal patel
Timeline
Customer Service Representative
Priceline pharmacy
06.2023 - 07.2025
Customer Service Representative
Bp fuel station
10.2020 - 01.2023
M.tech - IT
CQU
02.2018 - 01.2020