SEJAL TAILOR
Junction Village
Summary
Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence. Caring and compassionate with proven history of positive client feedback. Personable and attentive with keen eye for detail and safety in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Calvary Aged Care
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Console Operator/ Customer Service Representative
Coles Express
11.2010 - Current
- Wrote detailed narrative reports and maintained daily activity reports
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance
- Processed requests for service from internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Personal Care Assistant
Hawthorn Grange
04.2022 - 05.2023
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Documented residents' mental status, sleep and eating patterns in medical record books
- Monitored and assisted residents through individual service plans
- Remained alert to problems or health issues of clients and competently responded
Assistant Accountant (Intern)
Bytecraft Systems Pty Ltd
04.2012 - 07.2012
- Gathered financial information, prepared documents and closed books
- Created budgets and forecasts for management group to meet regular accounting deadlines
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions
- Offered advice and direction to help clients better understand financial goals
Customer Service Representative
Jim's Deli
05.2008 - 05.2012
- Responded to customer requests for products, services and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Sought ways to improve processes and services provided
Receptionist/Admin Assistant
Hawthorn Rd Family Dental Clinic
07.2012 - 02.2012
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
Bachelor of Management Studies - Management Studies
University of Mumbai
Certificate III - Certificate III in Individual Support
Einstein College of Australia
01.2010
Masters - Professional Accounting
Melbourne Institute of Technology (MIT)
01.2010
Certificate I - Taxation Accounting
H&R Block
Melbourne, VIC01.2006
Skills
- MS Word
- Excel
- Microsoft Outlook
- MYOB
- Reckon Elite
- Progress documentation
Timeline
Personal Care Assistant
Calvary Aged Care
05.2023 - Current
Personal Care Assistant
Hawthorn Grange
04.2022 - 05.2023
Receptionist/Admin Assistant
Hawthorn Rd Family Dental Clinic
07.2012 - 02.2012
Assistant Accountant (Intern)
Bytecraft Systems Pty Ltd
04.2012 - 07.2012
Console Operator/ Customer Service Representative
Coles Express
11.2010 - Current
Customer Service Representative
Jim's Deli
05.2008 - 05.2012
Bachelor of Management Studies - Management Studies
University of Mumbai
Certificate III - Certificate III in Individual Support
Einstein College of Australia
Masters - Professional Accounting
Melbourne Institute of Technology (MIT)
Certificate I - Taxation Accounting
H&R Block
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