Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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SEJAL VALANI

KNOXFIELD,VICTORIA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Customer Service & Co-ordination Executive

Target Solar Solutions LLP
08.2022 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Manage and process approval from electricity body on daily basis
  • Procurement & co-ordination of solar system equipment’s
  • Appoint installer & execute installation of solar system at client premises
  • Prepare and share user manuals with client
  • Post installation feedback and query solution
  • Update internal MIS and track progress for each client
  • Trading STCs on Greenbot & application for meter change request.

Senior Visa Processing Officer

All Four Season Holidays
09.2021 - 02.2023
  • Manage and process visitor / business visa applications on a daily basis
  • Understanding customer profile and preparing visa documentation checklist
  • Document understanding and preparing visa application file.
  • Maintained up-to-date knowledge of immigration policies and procedures to advise applicants accurately on eligibility requirements.
  • Payment collection as and when due as per company policy
  • Final handover to customer along with visa, tickets and itinerary documents
  • Cross-selling of supplementary products.
  • Attended industry conferences and training sessions to maintain expert knowledge of best practices in visa processing and immigration law.

Visa Service Executive

SOTC Travel Limited
02.2018 - 07.2020
  • Manage and process visitor / tourist visa applications on a daily basis
  • Understanding customer profile and preparing visa documentation checklist
  • Customer co-ordination w.r.t
  • Document understanding and preparing visa application file
  • Scheduling visa appointment and visa kit handover along with interview practice
  • Payment collection as and when due as per company policy
  • Final handover to customer along with visa, tickets and itinerary documents
  • Cross-selling of supplementary products.

Education

MBA - Business Management

Monash University
Melbourne, VIC
05.2026

Post Graduate Diploma - Business Management

Tolani Institute of Management
India
06.2017

Bachelor of Business Administration -

Kachchh University
India
05.2014

Skills

  • KPI Tracking
  • Customer Service
  • Sales Promotion
  • Interpersonal Skills
  • Flexible and adaptable
  • Quick learner

Accomplishments

  • NISM currency derivatives, 62.25

Languages

English
Hindi
Gujarati
Kutchi

References

Available on request

Timeline

Customer Service & Co-ordination Executive

Target Solar Solutions LLP
08.2022 - Current

Senior Visa Processing Officer

All Four Season Holidays
09.2021 - 02.2023

Visa Service Executive

SOTC Travel Limited
02.2018 - 07.2020

MBA - Business Management

Monash University

Post Graduate Diploma - Business Management

Tolani Institute of Management

Bachelor of Business Administration -

Kachchh University

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SEJAL VALANI