SEJAL VALANI
KNOXFIELD,VICTORIA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service & Co-ordination Executive
Target Solar Solutions LLP
08.2022 - Current
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Manage and process approval from electricity body on daily basis
- Procurement & co-ordination of solar system equipment’s
- Appoint installer & execute installation of solar system at client premises
- Prepare and share user manuals with client
- Post installation feedback and query solution
- Update internal MIS and track progress for each client
- Trading STCs on Greenbot & application for meter change request.
Senior Visa Processing Officer
All Four Season Holidays
09.2021 - 02.2023
- Manage and process visitor / business visa applications on a daily basis
- Understanding customer profile and preparing visa documentation checklist
- Document understanding and preparing visa application file.
- Maintained up-to-date knowledge of immigration policies and procedures to advise applicants accurately on eligibility requirements.
- Payment collection as and when due as per company policy
- Final handover to customer along with visa, tickets and itinerary documents
- Cross-selling of supplementary products.
- Attended industry conferences and training sessions to maintain expert knowledge of best practices in visa processing and immigration law.
Visa Service Executive
SOTC Travel Limited
02.2018 - 07.2020
- Manage and process visitor / tourist visa applications on a daily basis
- Understanding customer profile and preparing visa documentation checklist
- Customer co-ordination w.r.t
- Document understanding and preparing visa application file
- Scheduling visa appointment and visa kit handover along with interview practice
- Payment collection as and when due as per company policy
- Final handover to customer along with visa, tickets and itinerary documents
- Cross-selling of supplementary products.
Education
MBA - Business Management
Monash University
Melbourne, VIC05.2026
Post Graduate Diploma - Business Management
Tolani Institute of Management
India06.2017
Bachelor of Business Administration -
Kachchh University
India05.2014
Skills
- KPI Tracking
- Customer Service
- Sales Promotion
- Interpersonal Skills
- Flexible and adaptable
- Quick learner
Accomplishments
- NISM currency derivatives, 62.25
Languages
English
Hindi
Gujarati
Kutchi
References
Available on request
Timeline
Customer Service & Co-ordination Executive
Target Solar Solutions LLP
08.2022 - Current
Senior Visa Processing Officer
All Four Season Holidays
09.2021 - 02.2023
Visa Service Executive
SOTC Travel Limited
02.2018 - 07.2020
MBA - Business Management
Monash University
Post Graduate Diploma - Business Management
Tolani Institute of Management
Bachelor of Business Administration -
Kachchh University
Similar Profiles
Kiran Chaitanya CHKiran Chaitanya CH
Deputy Finance Manager at Unirac Solar India LLPDeputy Finance Manager at Unirac Solar India LLP
HARDIKSINH CHHASATIYAHARDIKSINH CHHASATIYA
Field Engineer at KARMAA SOLAR LLPField Engineer at KARMAA SOLAR LLP
Prashanth SuryaPrashanth Surya
Associate Manager - Customer Success at Unirac Solar India LLPAssociate Manager - Customer Success at Unirac Solar India LLP