Sekou Sheriff
Brisbane,QLD
Summary
Dynamic professional with a proven track record at KFC, enhancing customer service standards and streamlining operations for efficiency. Skilled in cooking and team building, I excel in fast-paced environments, achieving significant improvements in customer satisfaction. Expert in health and safety, my approach transforms challenges into exceptional service experiences.
Overview
7
7
years of professional experience
Work History
Customer Service
KFC
Inala, QLD
07.2021 - Current
- Monitored customer service standards across the organization.
- Provided customer service in a professional manner.
- Assisted in troubleshooting escalated customer service issues.
- Implemented strategies to improve customer service initiatives.
- Facilitated efficient communication between kitchen staff and front-of-house teams.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Followed all health code guidelines when handling food items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Acquired new skills to support team and further accommodate customer needs.
Apprentice
Tafe
Springfield, 4300
01.2018 - 11.2021
- Managed inventory of construction materials, ensuring availability as needed.
- Loaded or unloaded building materials to distribute machinery or tools.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Forest Lake S.H.S
Forest Lake11-2020
Certificate II - Digital Media
Forest Lake S.H.S
Forest Lake11-2018
Certificate III - Community Services
Forest Lake S.H.S
Forest LakeSkills
- Customer service support
- Attentive customer service
- Delivering exceptional customer service
- Cooking
- Workplace health and safety
- Cleaning and sanitation
- Safe chemical handling
- Punctuality
- Complaint resolution
- Task prioritization
- Team building
References
Charlotte Koupiansky - 0447 046 533 / Kaylah Severn - 0433 300 581
Timeline
Customer Service
KFC
07.2021 - Current
Apprentice
Tafe
01.2018 - 11.2021
High School Diploma -
Forest Lake S.H.S
Certificate II - Digital Media
Forest Lake S.H.S
Certificate III - Community Services
Forest Lake S.H.S