Summary
Overview
Work History
Education
Skills
Timeline
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Selam Jovani

South Yarra,VIC

Summary

Experience home care and Disability work for 10 years. Hardworking and passionate with strong organizational skills and time management abilities. Ready to help team achieve their goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. professional challenges practical interpersonal skills, excellent time management and problem-solving skills. I am a friendly and a great communicator.

Overview

8
8
years of professional experience

Work History

Home Care Worker

Privat Home
04.2015 - 12.2019
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
  • Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
  • Supported client independence by providing transportation services to appointments, social events, and errands.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.

Customer Service Representative

Human Department Service
01.2012 - 11.2012
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Certificate IV - Disability

McCarthy Learning
Dandenong, VIC
06.2024

Diploma - Business Administration

Victoria University
St. Albans, VIC
11.2012

Certificate III - Customer Service

CLB
Preston, VIC
12.2008

Skills

  • Compassionate Caregiving
  • Client Confidentiality
  • Meal Preparation
  • Emotional Support
  • Care Plan Management
  • Care plan assessment
  • Paperwork Processing
  • Appointment Scheduling
  • Report Generation
  • Call Management
  • Account Management
  • Team Development

Timeline

Home Care Worker

Privat Home
04.2015 - 12.2019

Customer Service Representative

Human Department Service
01.2012 - 11.2012

Certificate IV - Disability

McCarthy Learning

Diploma - Business Administration

Victoria University

Certificate III - Customer Service

CLB

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Selam Jovani