Selayka Solomon
Edmonton,QLD
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
16
16
years of professional experience
Work History
Financial Case Management Support Worker
Shelter Housing Action Cairns (My Money Program)
Cairns
11.2021 - 07.2023
- Receive and assess client referrals to the My Money Program
- Conduct Initial Financial Health Care Checks with new clients to determine support required to access or sustain tenancies, including consideration of support to access income or increased income, manage debt, reduce costs and budget
- Provide clients with opportunities to clarify their financial position, explore options, set goals and make informed decisions about using their finances to meet their needs
- Develop client case plans with tailored strategies to support access to or sustainment of tenancies
- These case plans may include reference to education, advocacy and microfinance products where relevant
- Negotiate appropriate assisted referrals and facilitate client access to appropriate agencies within the service sector.
Indigenous Consumer Assistance Network
04.2015 - 11.2020
- Meet and greet clients and centre visitors and provide exceptional customer service
- Reception duties including answering phones, booking and confirming appointments and entering of new client details on computer software
- Assist in Administrative functions for Meetings and events, including Caterings
- Maintain accurate financial records including petty cash, expenditure, reconciliations and requests for reimbursement
- Ensure adequate supplies of consumables, such as stationary, printer, and kitchen supplies
- Coordinate incoming and outgoing mail
- Assist with IT services and support.
Community Pharmacy Assistant
The Good Price Pharmacy Westcourt
07.2013 - 10.2014
- Opening and closing Pharmacy Assistant responsibility
- Develop detailed knowledge of general and non-therapeutic products and services offered by the pharmacy and advising customers on these products
- Advise customers on the selection and use of medicines and pharmacy products, under the supervision of the pharmacist
- Act as a filter for information and refer customer to the pharmacist where the customer requires further advice on medications, treatments or medical conditions
- Operate cash register or point of sale terminals
- Refer prescriptions to the pharmacist and advice customers of when the prescription will be ready
- Advice customers on medicines and pharmacy products such as to assist them to make a purchase
- Maintaining merchandise display and general neatness and appearance of the pharmacy.
Subway (Cairns Showgrounds)
08.2007 - 07.2013
- Sandwich Artist
- Responsibilities: Trained Junior Staff
- Customer service- taking orders quickly, efficiently and accurately
- Accurate cash handling/operating register/EFTPOS
- Taking phone orders
- Balancing till at end of shift
- Managed stock display
- Opening and closing store responsibilities
- Maintaining store appearance and general cleaning duties
- Multi-tasking and prioritising orders
- Preparing catering orders/platters
- Food preparation – prepared salad ingredients such as slicing tomatoes and lettuce etc
- Operating commercial oven and baking bread
- Stock taking
- Adhering to strict Food Safety and Hygiene standards at all times.
Education
Skills
- Presentation Design
- Life Skills Development
- Spreadsheet development
- Transcription and dictation
- Emotional Support
- Budgeting and financial management
- Cultural Sensitivity
- Cleaning and sanitizing
Professional Development
- Completed Certificate III In Business Administration
- Completed Certificate II in Community Pharmacy Assistant
- Completed Certificate II in Business Administration - TAFE
- Certificate II in Retail Operations
References
- Donna Hartley, Manager, Subway Cairns, 0407 929 774
- Sally Watson, CEO, Shelter Housing Action Cairns, 0421 707 271
- Taylor Moncrief, Team Leader, Shelter Housing Action Cairns, 0407 120 667
Hobbies and Interests
Touch-football
Timeline
Financial Case Management Support Worker
Shelter Housing Action Cairns (My Money Program)
11.2021 - 07.2023
Indigenous Consumer Assistance Network
04.2015 - 11.2020
Community Pharmacy Assistant
The Good Price Pharmacy Westcourt
07.2013 - 10.2014
Subway (Cairns Showgrounds)
08.2007 - 07.2013
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