Selena Dani
Summary
A dedicated and adaptable professional with experience in sales, waitressing, events administration (Business Centre Supervisor). I have developed excellent communication skills, delivered with professionalism, as well as organisational and problem-solving skills. Adept at delivering outstanding service in fast-paced environments, managing customer relationships, and coordinating seamless events. Known for being a proactive team player with a keen eye for detail, seeking to increase my skills in a role that fosters professional growth.
Overview
6
6
years of professional experience
Work History
Business Centre Supervisor
The Grove Hotel - Spa and Golf
06.2023 - 10.2024
- First point of contact for the organisers of meetings and events.
- Booked and organised internal meetings within the company, ensuring clear communication between departments.
- Increased customer satisfaction by creating a rapport with regular guests as well as new guests, being front facing.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Waitress
The Grove Hotel - Spa and Golf
10.2021 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept to the meetings and events schedules ensuring any breaks and refreshes of the rooms were completed in a timely manner, whilst being responsible for multiple large meetings at a time.
- Remained calm and poised when dealing with any unhappy guests, and creating a solution that would leave the guest feeling well looked after.
Sales Assistant
Smyths Toys Superstores
10.2018 - 12.2020
- Maintained clean and organized store displays to enhance shopping experience.
- Processed sales transactions daily and handled cash register with accuracy.
- Restocked shelves and ensured aisles were readily available for customers.
- Switched to nights shifts over Covid-19 lockdown, due to the businesses needs and completed deliveries in the warehouse.
- Responsible for keeping the warehouse tidy, whilst unloading delivery pallets, and packaging customers orders in a timely fashion.
Education
Bachelor of Arts - Criminology
University of Northampton
Northampton, NN1 5PH05-2024
Skills
- Strategic planning
- Goal oriented
- Staff management
- Customer service
Languages
Albanian
Native or Bilingual
Timeline
Business Centre Supervisor
The Grove Hotel - Spa and Golf
06.2023 - 10.2024
Waitress
The Grove Hotel - Spa and Golf
10.2021 - 06.2023
Sales Assistant
Smyths Toys Superstores
10.2018 - 12.2020
Bachelor of Arts - Criminology
University of Northampton
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