Selena Eaton
Ipswich,QLD
Summary
Proven team player with a strong background in animal care and customer service, honed at Imparra Pet Motel. Excelled in behaviour analysis and problem-solving, enhancing customer satisfaction and loyalty. Demonstrated adaptability and reliability, significantly contributing to team efforts and operational efficiency.
Overview
13
13
years of professional experience
Work History
Animal Attendant
Imparra Pet Motel
05.2016 - Current
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
- Managed accurate record-keeping for all animals within the facility, including vaccinations, medications, and special needs requirements.
- Conducted behavioural assessments on incoming animals to determine appropriate placement within the kennel.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Trained new employees on proper handling techniques, cleaning procedures, and overall kennel operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely task completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Produced and emailed invoices, payment reminders.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Receptionist Assistant
Meals on Wheels
05.2020 - 12.2020
- Resolved customer problems and complaints.
- Implemented proper food handling techniques to maintain safe cooking practices.
- Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Cafe Worker
One Stop Cafe
01.2014 - 08.2015
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
Shop Attendant
Kmart
02.2012 - 08.2013
- Aided customers with inquiries regarding products, inventory from other stores, or available products to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Addressed escalated customer complaints professionally while offering appropriate solutions.
- Handled returns and exchanges smoothly while adhering to company guidelines, ensuring customer satisfaction throughout the process.
Education
High School Diploma -
Rosewood High School
Rosewood, QLD12.2013
Skills
- Behaviour Observation
- Cleaning Protocols
- Adaptability and Flexibility
- Reliability
- Health monitoring
- Feeding procedures
- Pet handling
- Animal Care
- Medication Administration
- Behaviour Analysis
- Problem-Solving
- Teamwork and Collaboration
Timeline
Receptionist Assistant
Meals on Wheels
05.2020 - 12.2020
Animal Attendant
Imparra Pet Motel
05.2016 - Current
Cafe Worker
One Stop Cafe
01.2014 - 08.2015
Shop Attendant
Kmart
02.2012 - 08.2013
High School Diploma -
Rosewood High School
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