Selena Fiore
Melbourne
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, dispatching and database management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Admin manager/Pos department manager
JD Sports
2021.11 - Current
- Exceptional customer service to all customers to ensure product sales are up and KPIs are met by myself and all staff members
- Created data spreadsheets based on reports pulled weekly to send through popular product requests and best sellers, allowing constant product availability to customers boosting store profit revenue up by an average of 45%
- Maintaining product presentation standards and product placement to ensure products are in the best-selling condition for customers to purchase to avoid product returns
- Lead a team to achieve sales targets, KPIs, and business objectives.
- Manage administrative tasks, including payroll, refund processing, and till variance investigations.
- Oversee stock management, markdown reports, and loss prevention measures.
- Train and mentor staff to ensure compliance with company policies and best practices.
- Collaborate with Visual Merchandising (VM) to optimise store layout and enhance customer engagement.
- Prepare and submit accurate timesheets for payroll processing.
Shift Manager
McDonald’s
2018.03 - 2022.02
- Efficiently managing and overseeing daily operations to be completed with an average 98.7% outcome rate
- Leading a large team daily to ensure exceptional customer service is always our main priority
- Managed employment scheduling and handling allow sufficient team success and outcome
- Solved daily challenges in a mindful time frame to ensure operations were always on schedule
- Improved average service timeframe up by 60% by pre planning extra staff within certain frames, allowing higher revenue from our store alone.
- Trained and onboarded new employees, enhancing team performance and productivity.
- Resolved customer complaints with a strong focus on service excellence and problem solving.
Education
Certification III in Retail Management -
01.2021
Year 12 Education Graduate -
VCE
11.2020
Certification II and III of Sport and Recreation -
10.2020
Certification in First Aid and CPR -
09.2019
References
- Nadine Adwa, Store manager JD sports, 0405 998 477
- Rima Hamoud, Assistant store manager, 0406 539 031
Timeline
Admin manager/Pos department manager
JD Sports
2021.11 - Current
Shift Manager
McDonald’s
2018.03 - 2022.02
Certification III in Retail Management -
Year 12 Education Graduate -
VCE