Summary
Overview
Work History
Education
Skills
Certification
Work Experience
Referees
Timeline
Generic

Selena Houghton-Newman

Summary

Motivated Customer Service Representative committed to providing high quality service for superior guest experience. Positive, infectious personality with excellent interpersonal and relationship building skills, improving customer satisfaction and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Sales Supervisor

Pandora
12.2023 - Current
  • Opened store independently and count tills matching the float total.
  • Count cash register drawers at end shift and prepare bank deposits.
  • Setting the store up for success. Other staff members help prepare store. e.g. wiping benches and windows.
  • Shift leader ensuring professionalism at all times with brand expectations.
  • Ensuring staff are following Pandora's way of selling and brand exceptions
  • Making call on exchanges, ensuring it is following Pandora's policy.
  • Approving warranty claims. Assessment of the jewellery only adhered by the supervisor.
  • Knowing when a goodwill can be applied
  • Overseeing refunds
  • Setting small achievable goals for other staff members.
  • Ensuring staff are compliant with their breaks
  • Report any complaints to owner and any wishes to deny warranty claims
  • Problem solving with any POS issues
  • Balancing number of sales with staff.
  • Ensuring staff is following procedures on how to handle stock.
  • Ensure staff are productive during quiet times
  • Give coaching and feedback to employees.
  • Provide end of shift communication with owner e.g staff performance, wait times, snapshot of sales.
  • Assist in training new employees with sales.


Retail Sales Associate

Pandora
01.2023 - Current
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Worked to build relationships with customers and built potential for added sales.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Recorded accurate and efficient records in customer database.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Used in-store system to locate inventory and place special orders for customers.

Waitress

Babinda State Hotel
01.2018 - 12.2021
  • Set tables, refill water and vacuum dining area.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assisted with prepping salads, heating gravy, making smaller meals.
  • Washed dishes. Swept and mopped floor in kitchen at end of the shift.

Education

Bachelor of Commerce - Accounting

James Cook University
Cairns, QLD

Queensland Certificate of Education -

Babinda State School
Babinda, QLD

Skills

Age Verification (19 years, 09/2004)

Cool Under Pressure

Order Accuracy and Delivery

Customer Service

Transactions and Cash Handling

Warm and Friendly

Enthusiastic

Superior Work Ethic

Strong Rapport

Adaptive Learner

Understand Task at Hand

Effective communication skills

Certification

Certificate II in Hospitality , MiHaven Cairns, Completed 2022

Responsible Service of Alcohol (RSA)

Responsible Service of Gambling (RSG)



Work Experience

  • MSF Sugar, South Johnstone Mill • Every Thursday's 25th August 2022 - 30th September 2022

Industry/Occupation: Administration and Finance

· Accounts Payable

· Invoices

· Organisation of Office (inc. binding, photocopying, laminating)


  • GoodMoney, Cairns • July 2021 - 2 days

Industry/Occupation: Administration/Finance

· Assist in meetings about repayments on NILS


Referees

Cherie Richardson

Franchise Partner •Pandora Cairns

0457 747 765


Vanessa Bell

Administration Officer•MSF Sugar South Johnstone

0415 554 668


Colby Stickland

Teacher Aide •Babinda State School

0409 516 528

Timeline

Retail Sales Supervisor

Pandora
12.2023 - Current

Retail Sales Associate

Pandora
01.2023 - Current

Waitress

Babinda State Hotel
01.2018 - 12.2021

Bachelor of Commerce - Accounting

James Cook University

Queensland Certificate of Education -

Babinda State School

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Selena Houghton-Newman