Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Barista
SELENA JEONG

SELENA JEONG

All-Rounder
Homebush,NSW

Summary

Motivated All Rounder with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Bartender

Motown Music Pub
10.2022 - 10.2023
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

All Rounder

Ediya Coffee
04.2022 - 06.2022
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.

All-Rounder

Mippeda Bakery
03.2021 - 06.2021
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Helped customers complete purchases, locate items, and join reward programs.

All Rounder

The Skewers
Seoul, South Korea
2021.01 - 2021.04
  • Prepared and built food items according to standardized recipes and directions.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Service Cashier

Yeonheedong Bakery
04.2020 - 07.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Server

Insadong Traditional Tea Shop
01.2019 - 03.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Chinese Food Restaurant
Seoul, South Korea
07.2019 - 08.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Staff Member

Bounce Kids Cafe
Seoul, South Korea
11.2022 - 12.2024
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Arts - Department of Performing Arts

Baekseok Art University
Seoul
02.2023

Skills

  • Health Codes Compliance
  • Food Service
  • Payment Processing
  • Food Preparation

Additional Information

Working holiday (subclass 417)

2023/12/03 ~ 2024/12/03

Timeline

Staff Member

Bounce Kids Cafe
11.2022 - 12.2024

Bartender

Motown Music Pub
10.2022 - 10.2023

All Rounder

Ediya Coffee
04.2022 - 06.2022

All-Rounder

Mippeda Bakery
03.2021 - 06.2021

All Rounder

The Skewers
2021.01 - 2021.04

Customer Service Cashier

Yeonheedong Bakery
04.2020 - 07.2020

Server

Chinese Food Restaurant
07.2019 - 08.2019

Server

Insadong Traditional Tea Shop
01.2019 - 03.2019

Bachelor of Arts - Department of Performing Arts

Baekseok Art University

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SELENA JEONGAll-Rounder