Selena Murray
Mission Beach,QLD
Summary
Proven leader with a track record of enhancing operational efficiency at Fishtastic Dog Treats. Skilled in office administration and staff management, I excel in streamlining workflow and fostering a positive work environment. My approach has consistently improved team productivity and customer satisfaction, showcasing my critical thinking and multitasking abilities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Manager
Fishtastic Dog Treats
01.2020 - 07.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Verified customer information for orderly, up-to-date online systems.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
Gym Owner
Mission Fitness
08.1998 - 08.2020
- Enhanced overall client satisfaction by consistently maintaining a clean, safe, and welcoming gym environment.
- Developed strategic partnerships with local healthcare providers for referrals and recommendations to drive new membership sales.
- Collaborated with local businesses for cross-promotional opportunities, strengthening community ties and increasing brand visibility.
- Improved gym membership retention by developing and implementing personalized fitness programs for clients.
- Evaluated member feedback on gym facilities and services to make continuous improvements in response to their needs.
- Monitored industry trends in fitness technology advancements to incorporate innovative solutions into the gym's offerings when appropriate.
- Expanded gym's service offerings into specialized areas such as health coaching, nutrition consultations and targeted fitness programs catering diverse clientele needs.
- Implemented diverse group fitness classes to cater to various skill levels and interests among clients.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
Daycare Worker
Mission Beach Daycare Centre
02.1998 - 09.1998
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
Logistics Coordinator
About Town Couriers/Nordis Transport
01.1994 - 01.1998
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Met safety and regulatory standards for full operational compliance.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Education
Bachelor of Commerce (Management Major) - Accounting And Business Management
James Cook University
Townsville, QLD11.1992
Skills
- Organization and Multitasking
- Office Administration
- Staff Management
- Customer Service Management
- Critical Thinking
- Event Coordination
- Workflow Planning
Certification
Class C Drivers Licence
Current First Aid Certificate
Current Blue Card
Pet Nutrition Certification
Timeline
Administrative Manager
Fishtastic Dog Treats
01.2020 - 07.2024
Gym Owner
Mission Fitness
08.1998 - 08.2020
Daycare Worker
Mission Beach Daycare Centre
02.1998 - 09.1998
Logistics Coordinator
About Town Couriers/Nordis Transport
01.1994 - 01.1998
Bachelor of Commerce (Management Major) - Accounting And Business Management
James Cook University
Class C Drivers Licence
Current First Aid Certificate
Current Blue Card
Pet Nutrition Certification
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