SELENA PATTEN
Collingwood
Summary
Detail-oriented Personal Assistant with a proven track record in enhancing productivity and ensuring timely task execution. Expert in time management, scheduling techniques, and handling confidential documents. Strong communication and problem-solving skills contribute to optimising workplace operations and providing exceptional support. Known for excellent teamwork and a strong work ethic.
Overview
7
7
years of professional experience
Work History
PERSONAL ASSISTANT
Melbourne Institute of Plastic Surgery
11.2020 - Current
- Provide a high level of administrative support, including diary management and appointment scheduling for a Specialist Plastic Surgeon.
- Provide exceptional patient care to ensure an outstanding experience throughout patient's journey.
- Building strong relationships with external providers, i.e. (Hospital staff, Anaesthetist's, GP clinics, Health insurance companies).
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Implemented and maintained organizational systems to increase office efficiency.
- Preparation of documents such as reports, presentations, agendas, and correspondence.
OFFICE MANAGER
Melbourne Institute of Plastic Surgery
01.2019 - 11.2020
- Provided exceptional patient care when addressing patient enquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records.
- Oversaw the assessment and development of staff performance in conjunction with onboarding processes for newly hired staff members.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
PRACTICE MANAGER
Bupa Dental Camberwell
10.2018 - 01.2019
- Provided exceptional patient care when addressing patient enquiries or concerns via phone calls or email correspondence.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Coordinated with physicians to optimise appointment schedules and maximise daily patient flow.
- Maintained accreditation documentation and ensured processes were implemented, with continuing maintenance of those standards.
- Created weekly schedules for front office and clinical staff members to ensure appropriate coverage during peak hours or high demand periods.
Education
Plastics Practice Management Course -
AUSTRALIAN SOCIETY OF PLASTIC SURGEONS
06.2019
Practice Manager Development -
BUPA DENTAL COPORATION
10.2018
Certificate IV in Dental Assisting - Dental Radiography, Assisting During General Anesthesia and Conscious Sedation
TAFE WA CENTRAL
07.2008
Skills
- Highly Efficient
- Strong multitasking and organisational skills
- Attention to detail
- Strong communication and problem solving skills
- Effective time management
- Consistent work performance
- Focus on service excellence
References
Available upon request
Timeline
PERSONAL ASSISTANT
Melbourne Institute of Plastic Surgery
11.2020 - Current
OFFICE MANAGER
Melbourne Institute of Plastic Surgery
01.2019 - 11.2020
PRACTICE MANAGER
Bupa Dental Camberwell
10.2018 - 01.2019
Practice Manager Development -
BUPA DENTAL COPORATION
Certificate IV in Dental Assisting - Dental Radiography, Assisting During General Anesthesia and Conscious Sedation
TAFE WA CENTRAL
Plastics Practice Management Course -
AUSTRALIAN SOCIETY OF PLASTIC SURGEONS
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