Selena West
Scarborough,WA
Summary
Dynamic and high performing executive professional with extensive experience in leadership, project management and coordination, indigenous public service, disorder prevention planning, community health improvement, chronic disease management, health program development and program implementation. Equipped with over 12 years of employment history within Aboriginal communities and organisation, universities and the government sector. Excellent orientation towards developing a collaborative culture to surpass industry standards in productivity and efficiency. Strong leadership, organisational, communication and interpersonal skills, complemented by a verifiable ability to exhibit confidentiality, discretion, tact and professionalism when dealing with clients and negotiating with stakeholders at all levels. A strategist, advocate and visionary leader able to design and actualize functional projects and initiatives for community health, to provide leadership and excellence in staff management and workforce development. An experienced, passionate and motivated leader with a strong track record in Aboriginal health management and leadership. Committed to service and determined to leverage qualifications and experience to support the social and functional objectives of the organisation and to achieve positive social change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director Aboriginal Outcomes
Department of Communities
Fremantle, Perth, WA
09.2023 - Current
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Demonstrated ability to lead high performing teams to achieve results and strategic outcomes.
- Demonstrated experience in managing financial and physical resources in a diverse and regionally based environment.
- Demonstrated evidence of being culturally responsive to the issues facing Aboriginal people and the ability to engage with Aboriginal people in a culturally appropriate way.
- Demonstrated ability to foster and develop innovative and creative thinking and solutions to deliver outcomes and results.
MANAGER
Community & Population Health, Clinical Services Planning, EMHS
Perth, Western Australia
08.2016 - 09.2023
- Manages and supervises a team of 31 staff to deliver a suite of multi-disciplinary programs, non-clinical and clinical that target chronic disease in metropolitan Perth.
- Influence staff to focus on patient-centered care, instigate care coordination and referrals into Primary Health Networks and provide follow up to clients.
- Provide leadership to maximise team performance and assigntasks to suit skill level of staff
- Manages and develops pathways for workforce development for cultural appropriateness of service delivery.
- Leads the planning, development, implementation and evaluation of evidence based and sustainable Aboriginal health programs according to community needs and organisational requirements.
- Identifies and develops relevant Aboriginal health policy and manages staff, resources and clinical governance involved in the Aboriginal Health Program.
- Works with community groups to build sustainable Aboriginal health programs
- Ensure adherence with EMHS Strategic Intent, WA Aboriginal Health and Wellbeing Framework and EMHS Operational Plan.
- Contributes to the Strategic direction and complies with clinical practices, clinical governance and risk management to deliver safe, equitable services.
- Ensures maintenance of appropriate service policies, records, data systems and other necessary documentation and statistics.
- Complies with all Departmental procedures for staff recruitment, supervision, performance development and support.
- Develop programs to promote healthy lifestyle, social and emotional wellbeing, self-management of chronic disease, implement programs to include preventative health measures to improve the client health pathway and mental health education in metropolitan Perth.
- Establish and maintain participation, partnership and collaborations with key stakeholders, individuals, groups and communities
PROJECT MANAGER SOCIAL SUPPORT - COVID CARE ASSISTANCE TEAM (COVID CAT)
Public Health Operations (PHOps) | State Health Incident Control Centre (SHICC)
Perth, Western Australia
01.2022 - 10.2022
- Secondment to State Health Incident Coordination Centre, Public Health Operations to stand up a Model of Care prior to the opening of WA borders for the response for vulnerable population groups with complex high-risk COVID19 cases and close contacts in the community. COVID CAT staff assisted vulnerable population groups to safely isolate during the COVID - 19 pandemics.
- COVID CAT program was modeled on the COVID Surge Plan developed in 2020 for the vulnerable population group. The program was implemented with a workforce of 20 x staff as a WA statewide service on the 11th February 2022.
- Developed and implemented COVID CAT project to deliver culturally appropriate support with resource packages, community linkages and referral pathways to Primary and Allied Health service providers, individual case coordination, follow up and advocacy for WA community members isolating as a positive case of COVID – 19.
- Provide support in State Welfare Coordination Centre (SWICC) hotels to clients with complex needs who require additional support whilst isolating to reduce the risk of avoidable hospital presentations and non-compliance with isolation.
- COVID CAT program consists of a multi-disciplinary workforce of Care Coordinators, Registered Nurses, Allied Health Professional, Project Officer and Aboriginal Health Liaison Officers.
- Specialized case management and support has been provided to 5379 clients including assistance with referral pathways for social and emotional wellbeing, mental health and psycho-social support, drug and alcohol withdrawal and access to schedule 8 OST, domestic violence, disability, medications, homelessness and chronic conditions.
- Establish and maintain participation, partnership and collaborations with key stakeholders, individuals, groups and communities
- Implemented a delivery model to provide a collaborative approach with stakeholders and subject matter experts such as: • Aboriginal Health Directorate • COVID Care at Home • Public Health Operations (PHops) • Department of Premier & Cabinet • Department of Communities • Western Australia Country Health Service (WACHS) • Patient Assistance Transport Scheme (PATS) • State Health Incident Control Centre (SHICC), State Welfare Incident Control Centre (SWICC) • Other external stakeholders.
- Assessed project risks and devised mitigation actions encompassing close attention to service level agreements by stakeholders identified external dependencies and potential roadblocks to the response to COVID 19 in special population groups.
DIRECTOR
Community & Population Health, Clinical Services Planning, EMHS
Perth, Western Australia
11.2021 - 01.2022
- Manages and provides leadership to 86 clinical and non-clinical staff members within Clinical Services & Population Health EMHS.
- Provided clinical, business and financial governance for community and population health services to achieve the performance and reporting requirements of funding organisations.
- Led and managed community-based sub-acute services and population health programs to secure the health of people and to significantly reduce time spent in hospital admissions.
- Studied and analysed internal and external environment factors to meet the rapidly changing needs of the healthcare industry whilst ensuring accordance with the vision and direction of EMHS.
- Developed service and program plans that target population health strategies and improve patient outcomes.
- Oversaw the impartial and equitable distribution of services across all population and communities.
- Monitored the management of business activities to guarantee appropriate levels of workforce, finances, systems and assets and to effectively deliver the services.
- Managed the finances and expenditures to provide necessary repots and to ensure the delivery of services within budget allocations.
- Performed recruitment and selection tasks to hire qualified employees and to manage deployment of staff across all services and programs.
- Participated in annual performance development reviews to discuss the progress of services and to identify areas of improvement.
- Ensured the performance of duties incompliance with Government, WA Health, EMHS and Departmental policies, procedures and standards.
Education
Leadership & Management Course - LSI -
AIM
Diploma of Leadership & Management -
Sir Charles Gardner Hospital LND Learning & Development NMHS Perth
Cultivating Leadership Course -
Australian Institute of Management
Mental Health First Aid Training -
EMHS Trainers
Health & Wellbeing Program Training -
ACHWA
Aboriginal Leadership Excellence & Development Program (LEAD) -
Australian Institute of Management
Self-Management of Chronic Disease Leader & Master Trainer: Facilitator -
Flinders University SA
Certificate IV in Training & Assessment -
Scorpio Training Perth
Bachelor Social Work (incomplete) -
Griffith University, Logan Campus Brisbane
Diploma of Applied Science: Welfare -
Kangaroo Point College of TAFE Brisbane
Skills
- Skilled at effective project management and coordination, highly capable of leading projects effectively and implementing programs that advance organisational objectives and address community needs
- Proven leadership and talent development skills, using a motivating and collaborative approach to reinvigorate and develop teams focusing on criteria achievement, optimal performance and organisational growth
- Ability to leverage education, breadth of experience, insight and knowledge to corporate activities and problems and evaluate appropriate functional solutions
- Ability and willingness to objectively appraise management performance in the interest of the organisation
- Values collaboration, respect, innovation, integrity and diversity and brings these core values to bear in identifying and capitalizing on strengths in the organisation
- Demonstrated high levels of interaction with people from diverse ethnic and cultural backgrounds with an appropriate level of awareness of different perspectives and needs
- Talent for utilizing effective communication strategies that enable liaison with stakeholders at all levels and shows tact and sensitivity to client needs who come from diverse backgrounds and economic circumstances
- Demonstrated strategic leadership capabilities in the development of initiatives, systems, structures and reporting to improve performance and customer outcomes
- Versatility to adapt and acclimatize to different environments, which enables the effective performance of new tasks with minimum directions and supervision
- Keen sense of professionalism and integrity, loyalty, resilience, character; self-discipline and control; punctual, reliable, responsible, structured, resourceful, mission-oriented, with a can-do attitude
Certification
- ANZSOG Indigenous Public Service Forum Leadership Skills Development Program (Three-Day Leadership Course)
- Certificate IV in Engagement Planning
- Implementing and Evaluating Health Promotion Interventions Short Course
- Indigenous Mentoring
- Marr Moorditj Cultural Awareness Cert III Sexual Health in Practice for Aboriginal Workers
- DRUMBEAT Facilitator Building Resilience Through Rhythm
- Fetal Alcohol Spectrum Disorder Prevention Strategies & Skills
- WA Chronic Lung Conditions Workshop UWA BI Training
- QUITSKILLS Training Two-Day
- CEITC Two-Day Workshop - Taking Up Good Air
- Pool Managers Certificate Bronze Medallion Examiner
- Educator The Neuroscience of Change Forum
References
- Melanie James, Director, Community & Population Health, Clinical Services Planning EMHS, Melanie.james@health.wa.gov.au, 0438 920 736
- Tim O'Brien, WACHS Multi-Purpose Services Operations Manager, tim.obrien@health.wa.gov.au, 0438 920 736
- Laura Sweeney, Operations Manager Public Health Operations, Laura.sweeney@health.wa.gov.au, 0415 534 959
Hobbies and Interests
Triathlons, Yoga, Meditation, Pilates, Reading, Photography, Cooking, Camping, Travelling
Timeline
Director Aboriginal Outcomes
Department of Communities
09.2023 - Current
PROJECT MANAGER SOCIAL SUPPORT - COVID CARE ASSISTANCE TEAM (COVID CAT)
Public Health Operations (PHOps) | State Health Incident Control Centre (SHICC)
01.2022 - 10.2022
DIRECTOR
Community & Population Health, Clinical Services Planning, EMHS
11.2021 - 01.2022
MANAGER
Community & Population Health, Clinical Services Planning, EMHS
08.2016 - 09.2023
Leadership & Management Course - LSI -
AIM
Diploma of Leadership & Management -
Sir Charles Gardner Hospital LND Learning & Development NMHS Perth
Cultivating Leadership Course -
Australian Institute of Management
Mental Health First Aid Training -
EMHS Trainers
Health & Wellbeing Program Training -
ACHWA
Aboriginal Leadership Excellence & Development Program (LEAD) -
Australian Institute of Management
Self-Management of Chronic Disease Leader & Master Trainer: Facilitator -
Flinders University SA
Certificate IV in Training & Assessment -
Scorpio Training Perth
Bachelor Social Work (incomplete) -
Griffith University, Logan Campus Brisbane
Diploma of Applied Science: Welfare -
Kangaroo Point College of TAFE Brisbane
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