Selena Liu
Algester,Australia
Summary
Dynamic professional with a proven track record at DhL, excelling in customer service and problem resolution. Recognized for enhancing team performance through effective training and communication. Skilled in organizational management, I consistently analyze metrics to drive operational efficiency and improve customer satisfaction in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Cabin Cleaner
Cabin Service Australia
Brisbane, Australia
11.2025 - Current
- Conducted thorough cleaning of passenger cabins, ensuring optimal hygiene and comfort standards.
- Collaborated with team members to streamline cabin turnover processes, enhancing operational efficiency.
- Inspected and maintained cleaning equipment, ensuring proper functionality and safety compliance.
- Trained new staff on cleaning protocols and safety measures, fostering a culture of excellence.
Warehouse Worker
DHL Express
Brisbane, Australia
03.2024 - 09.2025
- Provided product information and recommendations to enhance customer satisfaction and loyalty.
- Trained new staff on customer service protocols, enhancing overall team performance and knowledge sharing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in onboarding new employees by preparing orientation materials and facilitating training sessions.
Online Shopping Warehouse
The Iconic
Sydney, Australia
05.2022 - 01.2024
- Led team in achieving operational efficiency through streamlined processes and effective communication.
- Analyzed performance metrics to identify areas for improvement and implemented corrective actions.
- Coordinated scheduling and logistics for meetings, optimizing time management for team members.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Sales Associate Supervisor
UGG Outlet
Sydney, Australia
06.2020 - 10.2022
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Analyzed sales data to identify trends and improve merchandise selection.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
Bachelor of Arts - Arts And Entertainment Management
Western Sydney University
Sydney, New South WalesSkills
- Teamwork and collaboration
- Customer service
- Organizational skills
- Problem resolution
- Organization and time management
Languages
Chinese, Full Professional
Timeline
Cabin Cleaner
Cabin Service Australia
11.2025 - Current
Warehouse Worker
DHL Express
03.2024 - 09.2025
Online Shopping Warehouse
The Iconic
05.2022 - 01.2024
Sales Associate Supervisor
UGG Outlet
06.2020 - 10.2022
Bachelor of Arts - Arts And Entertainment Management
Western Sydney University