Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Selena Yueran Lay

Melbourne

Summary

Customer-oriented professional with experience in both the wellness and retail industries, providing good service and creating a welcoming environment. With a background in massage therapy, I bring strong interpersonal skills, attention to detail, and a commitment to customer satisfaction. Proven ability to thrive in fast-paced settings through my role in front-of-house at BreadTalk, where I gained expertise in customer engagement, sales, and maintaining store organization. Enthusiastic about applying my skills in communication, problem-solving, and teamwork to contribute to UGG's high standard of service and enhance the customer shopping experience.

Overview

7
7
years of professional experience

Work History

Massage Therapist

Qi Healing Massage
02.2024 - Current

Skilled Massage Therapist with experience providing a range of therapeutic and relaxation treatments. Bring excellent customer service by recommending different massage techniques tailored to client needs. Capable of handling payments, completing sessions within set time frames, and collaborating effectively with team members. Dedicated to delivering high-quality service while maintaining a clean and professional environment.

Fashion Design Intern

Karla Laidlaw
12.2023 - 12.2023
  • Increased design team efficiency by assisting with pattern drafting and garment construction tasks.
  • Provided valuable feedback during team meetings that led to improvements in design concepts or construction methods for finalized garments.

• Examined stock levels available for digital transactions.

Front of House Employee

BreadTalk
06.2018 - 08.2018
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Packing and stocking products ready for customers to purchase
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

Master Of Fashion - Fashion

RMIT University
Melbourne, VIC
12.2024

Textile Design - Textiles

Chelsea College of Arts London
London
06.2022

Skills

  • Provided services, focusing on customer satisfaction and well-being, ensuring a relaxing and professional experience
  • Detail oriented, actively listened to clients to understand their needs and recommended appropriate product or service
  • Demonstrated professionalism, maintained client confidentiality, and fostered a trust-based relationship, building a loyal customer base
  • Ensured a clean and hygienic environment, maintaining high standards of safety and sanitation

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Professional Working

Timeline

Massage Therapist

Qi Healing Massage
02.2024 - Current

Fashion Design Intern

Karla Laidlaw
12.2023 - 12.2023

Front of House Employee

BreadTalk
06.2018 - 08.2018

Master Of Fashion - Fashion

RMIT University

Textile Design - Textiles

Chelsea College of Arts London
Selena Yueran Lay