Selenda Gomez
Alice Springs
Summary
Passionate and dedicated Welfare Worker with experience in the community services sector. Experienced in providing compassionate and professional case management support, committed to ensuring the well-being of individuals. Skilled in case management, youth justice, and effective communication. Excels at collaborating with team members to provide comprehensive care. Known for reliability and adaptability, consistently meeting the needs of clients and colleagues within a person-centred framework.
Overview
13
13
years of professional experience
Work History
Residential Female Care Worker
CAAAPU(Central Australian Aboriginal Alcohol Programs Unit)
07.2023 - Current
- Provide support to residents attending off-site tasks including driving to and from appointments and communicating any concerns or recommendations raised by residents during handover
- Participate in the orientation and ongoing support of new residents
- Provide practical and emotional support to residents during their stay and ensuring they are safe and feel welcome
- Supervise and participate in daily house activities including preparing meals, house meetings and required program activities and outing
- Provided and supported psychosocial support to residents
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Report any concerns to senior management and documentation of these concerns in the client files
- Ensure administration tasks including case notes are completed in a timely manner including handover at every shift
- Effectively use de-escalation processes and the on-call system
- Ensure WHS at all times
Tutor
Polly Farmer Foundation
01.2023 - Current
- Assisted young people with their homework
- Provided emotional support for the students
- Ensured WHS is followed at all times
- Provided supervision to young people
- Coached fun enrichment activities
- Provided position support to young people
- Adhered to Mandatory Reporting requirements
Specialist Support Coordinator
Eunoia Lane
12.2023 - 03.2024
- Using a person-centred approach, support and encouraging clients to build capacity to achieve their goals and provide specialist support coordination services in line with their NDIS plans;
- Worked with clients with complex needs and involved with the justice system primarily with young people
- Worked with clients and key stakeholders to reduce the complexities and barriers affecting a person's capacity and ability to implement their NDIS plan;
- Assessed risk and implement strategies in collaboration with key stakeholders to reduce risk to the client, providers and/or community as appropriate;
- Develop networks, lead, and collaborate with stakeholders to proactively identify, plan, implement and evaluate supports;
- Worked with clients, their families, and carers to identify and access opportunities for skills development, education, employment and building relationships with peers;
- Prepared and maintained up to date and accurate case management notes and reports using clear and concise language on client progress;
- Prepared for, attended, and lead stakeholder meetings, discussions, and planning
- Generated ideas and options, whilst maintaining flexibility and receptiveness to change and alternatives;
- Liaised effectively and diplomatically with a wide range of stakeholders, community services, government agencies, customers, and service providers;
- Effectively and critically analyse support frameworks ensuring supports are evidence based, best practice, and client centred
Classroom Support Assistant
Centralian Senior College
05.2023 - 12.2023
- Effectively communicated with students and work colleagues whilst ensuring students learning needs were met
- Assisted students with additional needs be providing classroom support with classroom tasks with individuals and group work
- Provided ongoing feedback regarding the progress of individual students to the leadership team
- Provided supervision and instruction of students in classrooms in a one to one setting and small group settings
- Assisted with administrative tasks including word photocopying, scanning, emailing and displays within the classroom in a timely manner
- Ensured WHS is followed at all times
VET Lecturer / Workplace Assessor
Charles Darwin University
08.2018 - 04.2021
- Delivered accredited units in the community services package to a diverse group of students with various methods
- Developed training packages that cater to the different needs, abilities and learning styles of individual students
- Assessed accredited units in the community services package to a diverse group of students
- Maintained accurate student records, develop student timetables, prepare learning materials and follow up with students regarding assignments and their overall progress
- Conducted entry level assessments with all newly enrolled students
- Participated in industry engagement with key stakeholders within the community to ensure appropriate units are delivered according to community needs
- Ensured all training is compliant with current legislative requirements
- Provided individual and group learner support
- Provided additional support as needed for students with diverse backgrounds(ATSI,CALD and disabilities
- Conducted workplace assessments and assist students in applying for/obtaining recognition of prior learning
- Engaged in industry consultation to enhance Charles Darwin University's presence as a preferred Registered Training Organisation provider
- Utilised Charles Darwin University systems: Erollbook, Area 52 and Callista-VET sector databases for student records, assessments and marking
- Engaged in industry for consultations and attend relevant meetings to ensure best service delivery
- Ensured ongoing WHS as first point of contact as a Fire Warden and First Aid Officer
Joint Support Program Case Worker
BEST Employment Ltd.
08.2016 - 08.2018
- Provided individual tailored case management to achieve target outcomes (KPIs) for youth
- Worked collaboratively with NSW Juvenile Justice
- Networked with key stakeholders
- Supported youth with one on one counselling
- Provided safe and secure transport for youth
- Advocated for youth
- Assisted youth in employability skills and confidence building
- Transport support for youth and ensured WHS was followed and adhered to risk assessments
Doorways Case Worker
The Salvation Army
06.2015 - 08.2016
- Provided holistic tailored case management
- Comprehensive assessments and case plans are completed according to the Doorways model
- Networked with other agencies to ensure open communication
- Effectively liaise, build and maintain referral networks, relationships and partnerships with key stakeholders and other support organisations
- Ensured efficient and timely case notes in the SAMIS data system
- Promoted the Doorways Program through presentation, flyer distributions and personal introductions
Casual Direct Support Worker
Uralla Shire Council
03.2015 - 09.2015
- Assisted with domestic tasks for aged/disabled clients
- Provided social support for aged/disabled clients
- Aided with personal care for aged/disabled clients
- Provided safe and reliable transportation assistance
- Ensured accurate documentation
- Abided by all WHS policies and procedures
Residential Youth Worker
Anglicare NT
08.2014 - 11.2014
- Provided in home care and supervision for youth
- Assisted youth with individual care plans
- Aided with case management notes
- Ensured a cleaned household and environment for youth
Official Visitor
Northern Territory Government- Department of Correctional Services
11.2012 - 11.2014
- Conducted interviews with detainees regarding the Alice Springs Youth Detention Centre
- Followed up with concerns/complaints or comments with the Officer in Charge
- Wrote formal reports to the Minister of Correctional Services regarding the visit to the Detention Centre
- Ensured WHS by following security policies in place at the detention centre
Youth Connections Officer
STEPS Group
09.2011 - 03.2014
- Provided flexible and tailored case management, counselling and skill development to young people with challenging behaviours who were disengaging, recently disengaged from school or who were severely disengaged from school, family and the broader community
- Effectively liaise, build and maintain referral networks, relationships and partnerships with key stakeholders including education and other training providers, Centrelink, and Job Services, young people's family and other support system and other support organisations
- Developed innovative engagement strategies, activities and re-engagement plans to maximise social and educational outcomes for young people
- Developed, organised and facilitated enrichment activities for at risk youth through M.A.D.E
- (Mentoring and Development Engagement) Program at Centralian Middle School delivered by STEPS group
- Provided youths assistance with resume building, mock interviewing, job searching skills, job preparation and follow up assistance after commencing employment and/or education
Education
Certificate IV in Training & Assessment - TAE40116
Tamworth Community College
Tamworth, NSW12.2017
Bachelor of Science - Human Services, Anthropology
California State University-Fullerton
Fullerton, CA01.2012
Skills
- Microsoft Office(PowerPoint, Word, Excel)
- CMIS (Client Management Information System)
- Crisis Intervention Coaching
- Complex problem-solving
- Client advocacy
- Compassionate care
- Cultural sensitivity
- Respectful and compassionate
- Case management
- Therapeutic Crisis Intervention
- Analytical thinking
- Stakeholder engagement
Trainingandcertificates
- Certificate of Completion- Introduction to Central Australian Aboriginal Cultures and Context, 2024
- Certificate of Completion- Introduction to Fetal Alcohol Spectrum Disorder (FASD), 2024
- Certificate of Completion- 'Quality, Safety and You' - NDIS Worker Orientation Module, 2024
- Certificate of Completion- Enabling EDIE
- TM, 2024
- Certificate of Completion- Preventing Dementia, 2020
- Certificate of Completion- Prevention of Child Abuse & Neglect and Mandatory Reporting PLAY YOUR PART to Keep Children Safe (NAPCAN), 2019
- Certificate of Completion- ASIST (Applied Suicide Intervention Skills Training), 2019
- Certificate of Completion- Drug and Alcohol First Aid, 2018
- Certificate of Attendance- RAGE (Re-navigating Anger and Guilty Emotions), 2016
- Certificate of Attendance- Trauma Informed Practice Workshop, 2016
- Certificate of Attainment- Therapeutic Crisis Intervention, 2014
- Certificate of Completion- Australian Childhood Foundation: Safeguarding Children, 2014
- Completion of Suicide Story Training from Mental Health Association of Central Australia, 2011
- The President's Volunteer Service Award, 2010
Professionalmembershipskillsother
- Full Registered Member of the Australian Community Workers Association
- Knowledge of Microsoft Word, Power Point and Excel
- Knowledge of CMIS (Client Management Information System)
- Coached a Crisis Intervention Para-Professional University level class
- Current First Aid Certificate
- Current National Police Clearance
- Current NDIS Worker's Screening Check
- Current Working with Children's Clearance (WWCC)
- Current unrestricted NT driver's license
Coursework
- Case Management
- Theories and Techniques of Counselling
- Crisis Intervention
- Treatment in Substance Abuse
- Human Growth and Development
- Drugs and Society
- Human Services for Immigrants and Refugees
- Intercultural Socialisation
- Family/Domestic Violence
- Physiology of Alcohol and Drugs
- Child Abuse/Human Services
- Abnormal Psychology
Timeline
Specialist Support Coordinator
Eunoia Lane
12.2023 - 03.2024
Residential Female Care Worker
CAAAPU(Central Australian Aboriginal Alcohol Programs Unit)
07.2023 - Current
Classroom Support Assistant
Centralian Senior College
05.2023 - 12.2023
Tutor
Polly Farmer Foundation
01.2023 - Current
VET Lecturer / Workplace Assessor
Charles Darwin University
08.2018 - 04.2021
Joint Support Program Case Worker
BEST Employment Ltd.
08.2016 - 08.2018
Doorways Case Worker
The Salvation Army
06.2015 - 08.2016
Casual Direct Support Worker
Uralla Shire Council
03.2015 - 09.2015
Residential Youth Worker
Anglicare NT
08.2014 - 11.2014
Official Visitor
Northern Territory Government- Department of Correctional Services
11.2012 - 11.2014
Youth Connections Officer
STEPS Group
09.2011 - 03.2014
Bachelor of Science - Human Services, Anthropology
California State University-Fullerton
Certificate IV in Training & Assessment - TAE40116
Tamworth Community College
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