Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Selfa Moshi

Holmview,QLD

Summary

Dynamic Front of House Manager at Red Roster with a strong work ethic and exceptional problem-solving skills. Enhanced guest satisfaction through effective complaint resolution and team collaboration. Proficient in cash handling and training new staff, fostering a positive dining environment while maintaining high standards of cleanliness and service excellence.

Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in Desired Position role.

Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Work History

Front of House Employee

Red Roster
Wetherill Park, NSW
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.

Front of House Manager

Red Roster
Smithfield, NSW
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Kitchen Hand

Marconi Club
Bossley Park
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Plated and presented food following chef requirements.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Improved team efficiency by organizing workstations and prep areas before peak hours.
  • Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.

Education

Year 12 -

Bossley Park High School
Bossley Park

Certificate III - Chef

TAFE NSW
Wetherill Park, NSW

Skills

  • Strong work ethic
  • Team player attitude
  • Problem-solving
  • Team collaboration
  • Multitasking and organization
  • Professional appearance
  • Cash handling proficiency
  • Customer service
  • Basic math
  • First aid training
  • Foreign language skills
  • Time management
  • Clear communication
  • Food safety knowledge
  • Food allergy awareness
  • New staff training
  • Order taking
  • Greeting guests
  • Money handling
  • Training and mentoring
  • Payment processing
  • Complaint handling
  • Allergy awareness
  • Personal hygiene
  • Cash handling
  • Guest service
  • Cleaning
  • Food running
  • Food safety
  • Payment transactions
  • Food and beverage service
  • Cash register operations
  • Foodservice

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.

Languages

Arabic
Full Professional
Assyrian
Elementary

Timeline

Front of House Employee

Red Roster

Front of House Manager

Red Roster

Kitchen Hand

Marconi Club

Year 12 -

Bossley Park High School

Certificate III - Chef

TAFE NSW

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Selfa Moshi