Selia Ward

• Assisted in the management of financial aspects, including monthly accruals, project budgets, and labor/material cost tracking, while liaising with purchasing departments and external vendors
• Maintaining employee profiles, leave records, and timesheets with a focus on confidentiality, including handling sensitive information such as terminations
• Provided comprehensive administrative support, demonstrating initiative and judgment in the absence of supervisors, and coordinating travel arrangements for site employees
• Handled diverse responsibilities, including call screening, IT issue resolution, and managing township maintenance requests, with proficiency in SAP, CWT, SharePoint, and Microsoft products.

• Proficiently managed online platforms, facilitating learning inductions, handling logins, uploads, bookings, and troubleshooting site access issues for seamless onboarding/offboarding
• Ensured compliance by validating documentation, guaranteeing smooth site access per company and government requirements
• Demonstrated expertise in diverse operating systems, databases, booking systems, and efficient file management, optimizing overall operational efficiency
• Provided professional administrative support across multiple on-site departments, handling data entry, scanning, documentation, and developing Quick Reference Guides for staff training.

• Effectively communicated key information to management, staff, and patients to ensure transparent and smooth operations
• Responded promptly to telephone calls and online inquiries, ensuring timely and efficient follow-through
• Contributed proactively to team performance improvement by seeking feedback, setting goals, and enhancing facility efficiency and service quality
• Provided valuable assistance in addressing customer service inquiries and offered general advice on the immunization service, managed confidential and sensitive material while maintaining a professional and informative approach.

• Upheld strict patient and practice confidentiality standards
• Managed patient fees in adherence to practice billing policies
• Utilized systems including Proda, HPOS, Salesforce, and Halaxy for seamless administrative operations
• Ensured medical facility compliance with laws, played a key role in recruiting and training staff, and established effective communication channels across multiple clinics in Far North Queensland.

• Directed daily restaurant operations for smooth service and customer satisfaction
• Managed and motivated a team, providing training and enforcing high service standards
• Resolved customer complaints promptly, ensuring a positive dining experience
• Implemented health and safety standards, fostering efficient communication between front and back-of-house.

• Provided comprehensive information on NIB Travel products, efficiently handling inquiries and complaints
• Collaborated with stakeholders to resolve traveller matters, demonstrating strong communication skills
• Managed multiple systems (Kosmos, Salesforce, SharePoint) while assisting customers over the phone
• Adapted quickly during the height of the COVID-19 pandemic, working effectively both individually and as a team.

Reception duties:

• Comprehensive understanding of the hotel's product range, allowing me to assist guests, sell products, and answer enquiries
• Checking in/out guests, making reservations, handling guest accounts, answering phones, professional emailing skills, handled customer complaints and queries
• Knowledge on Hirum and RHS systems
• Handled all day to day responsibilities for four properties which included a 30 bed backpacker hostel, 15 motel rooms, and 30 apartments sleeping 4-10 people

Managerial duties:

• Managing a number of staff including housekeeping, maintenance, reception, and gardening staff
• Assisting in the interview/hiring process of new employees
• Directly communicating with individual apartment owners
• Data entry of all costs, profits, etc for monthly account returns to all owners, as well as handling activity booking accounts
• Reported directly to the owners regarding the four properties I ran from the main office.

• Created program guides and other helpful resources for students to prepare them for going abroad
• Held meetings with students and staff members to coordinate and prepare to meet all students study abroad requirements
• Planned, organized and ran full day preparation seminars for students prior to them going abroad.

• Organized a fundraiser that raised $1300 for Feed My People Food Bank while working as a team to recruit more volunteers
• Led a training seminar for employees to increase productivity and employee relations, with a focus on key issues our team identified through the use of observation, interviews, and surveys.