Selim Azizoglu
Greenvale,Victoria
Summary
- I am driven and adaptable individual who aspires to excellence.
- I strive to influence positively my community and workplace, embodying professionalism, respect, and a genuine interest in connecting with and learning from others.
- I am enthusiastic about tackling challenges beyond my comfort zone and continually seek opportunities to grow by engaging with professionals across various fields.
- My foundation includes strong teamwork, communication, and leadership skills, complemented by technical proficiency in Microsoft Office software and others I've worked with professionally at ATO, NAB, and WT Partnership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP Retail
Coolaroo, VIC
12.2021 - Current
- Implemented exceptional customer service to every customer, ranging between 300 to 400 a day.
- Promoted loyalty program and promotions to customers to increase profits.
- Maintained awareness of and ability to undertake emergency procedures for all 24 hours a day.
- Conducted activities by safety and operational procedures 100% of the time.
- Took initiative for accidents, leading trainees to stabilize situation while always keeping 1 person within store as trained.
Election Official
Victorian Electoral Commission (VEC)
Melbourne, VIC
11.2022 - 11.2023
- Managed election preparation, arriving 1 hour before election opening, election conduct, and finalizing election.
- Led community to make a valid vote for state election for over 400 people.
- Counted about 1,000 state election votes while keeping confidentiality of votes.
Master Account Services Officer
National Australia Bank (NAB), Hays
Melbourne , VIC
06.2022 - 03.2023
- Conduct about 30 business account openings, insolvency, bankruptcy, term deposits, disbursements, and financial settlements.
- Analyzing clients' signatures to ensure they are about a 90% match before authorizing every client.
- Checking to make sure funds will be disbursed to the correct location by having a 4-eye check on funds larger than $10,000.
- Responding to 100% of phone calls from internal NAB teams for important updates.
- Managed 5 different software and systems in a dynamic environment.
- Keeping within a 6-hour SLA time, getting assignments done in the advertised time.
Customer Service Champion
Australian Taxation Office (ATO), Probe
Melbourne, VIC
01.2022 - 08.2022
- Provided high levels of customer service while answering about 25 customer inquiries.
- Built rapport with customers and determined the best way to help customers by navigating over 4 comprehensive computer systems (ICP, Siebel, ECP, ATOO).
- Maintained and updated customer records for about 25 enquiries.
- Completed all Service, Product, and System trainings within 2 weeks.
- Ensured a safe, healthy, and sustainable workplace for all employees 100% of the time.
- Promoted to upskill 2 times to support customer help on business-related inquiries.
Education
Bachelor of Science - Civil Engineering Infrastructure Systems
The University of Melbourne
Melbourne, VIC12-2024
Skills
- Communications
- Workplace Safety
- Collaboration
- Analytical and Critical Thinker
- Fluent in Turkish and English
- Time Management
- Friendly, Positive Attitude
Accomplishments
- Grade Point Average of WAM 77.143, The University of Melbourne (Bachelor of Science)
- Receiving the Melbourne University Kwong Lee Dow Young Scholarship
- Achieved an ATAR of 91.85 at Gladstone Park Secondary College
Certification
- Certified Working with Children Checks (WWC)
- Certified in HLTAID011 Level 2 First Aid and CPR
References
Ms. Asuman Misirli
Senior Civil Estimator, WT Partnership
0409 183 252
Satnam Singh Brar
Manager, BP Coolaroo
0415 425 727, Satty90@yahoo.co.in
Konnie Koliopoulou
Manager, National Australia Bank
Manager
0491 229 880, konnie.koliopoulou@nab.com.au
Timeline
Election Official
Victorian Electoral Commission (VEC)
11.2022 - 11.2023
Master Account Services Officer
National Australia Bank (NAB), Hays
06.2022 - 03.2023
Customer Service Champion
Australian Taxation Office (ATO), Probe
01.2022 - 08.2022
Customer Service Representative
BP Retail
12.2021 - Current
- Certified Working with Children Checks (WWC)
- Certified in HLTAID011 Level 2 First Aid and CPR
Bachelor of Science - Civil Engineering Infrastructure Systems
The University of Melbourne
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