Summary
Overview
Work History
Education
Skills
Skills
References
Timeline
Generic

Selin Escobar

Mickleham,VIC

Summary

I am seeking to find a new opportunity in a part time position. I bring a total of 8+ years experience in both customer service and administration as all my roles have required both aspects. I am a confident, enthusiastic and self-sufficient and have a great passion for work, I have a fantastic work ethics which has allowed me to be a confident in my ability to deliver exceptional value to the company's mission and vision statement. I have experience in both aspects in face to face, over the phone and administration which I have found a great passion in this field and have been successful. I offer an exceptional ability to think critically make on the spot decisions that have both the customer and the business at the fore front to have a satisfactory resolution. I am seeking to further expand my knowledge and experience in a difference workforce.

Overview

10
10
years of professional experience

Work History

Sales Assistant

Tarocash
01.2021 - 06.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experiences for all clients.
  • Processed transactions accurately while maintaining high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service & Administration

Hume city football club
01.2021 - 01.2022
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Reduced wait times by implementing an effective call routing system that directed callers to the appropriate department quickly.
  • Achieved high levels of accuracy in data entry tasks, ensuring that all customer information was correctly recorded and processed.

Assistant Educator

Pelican Early Learning And Education
01.2016 - 10.2020
  • Restocked classroom supplies.
  • Built and maintained positive relationships with parents to support ongoing education.
  • Provided individual attention to children while managing the group.
  • Instructed children in interpersonal and basic emotional communication skills.
  • Communicated progress with parents and staff.
  • Identified and supported children in need of additional help.
  • Encouraged a love of reading by organising weekly reading sessions.
  • Organised daily activities, including snack and nap times.
  • Assisted in developing creative educational programs.
  • Promoted sensory development with varied textures.
  • Taught foundational concepts such as shapes, numbers, and letters.
  • Encouraged group interaction and participation.
  • Maintained a clean and safe classroom environment.

Administration

Justin Ave Medical Clinic
01.2012 - 01.2015
  • Scheduled patients for routine and complex procedures using computerised systems.
  • Documented patient information to facilitate smooth appointments and payments.
  • Organised large datasets and coordinated care details.
  • Transcribed and relayed phone messages accurately. Updated patient medicare and health history information.
  • Kept the waiting room organised and clean.
  • Managed patient scheduling, check-in, check-out, and billing processes.
  • Completed various clerical duties to support clinic administration.

Education

Skills

  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Team Cooperation
  • Decision-Making
  • Team Leadership
  • Computer Proficiency and Microsoft Office
  • Excellent in both written and verbal communication
  • Self-motivate and working under pressure
  • Solid planning and organizational skills
  • Positive attitude
  • Fluent in both English and Turkish

Skills

Business maturity and the ability to adapt and move with change., Ability to identify customer needs as well as to meet them and tailor solutions, Persistence and reliability, Strong Interpersonal skills both written and verbally, Flexibility and Integrity, I can effectively work well in a team. I am a collaborative employee who is an efficient listener and have an excellent ability to build rapport and establish relationships with diverse cultures and different age groups., Enthusiastic about sharing ideas, analysing data collectively and actively participating in discussions., Ability to work part of a team as well as autonomously, Strong organisational skills with the ability to prioritise, and multitask

References

Upon Request

Timeline

Sales Assistant

Tarocash
01.2021 - 06.2022

Customer Service & Administration

Hume city football club
01.2021 - 01.2022

Assistant Educator

Pelican Early Learning And Education
01.2016 - 10.2020

Administration

Justin Ave Medical Clinic
01.2012 - 01.2015

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Selin Escobar