Selin Ince
Melbourne
Summary
After gaining two years of experience as a project manager in a large-scale engineering project, I made the decision to relocate to Australia and transition into hotel management to further develop my skills in the hospitality industry. I have worked at the 5 star crown hotel in various leadership roles, including supervisor,office coordinator,duty manager, gaining extensive experience in hotel operations and guest services. I have received high quality training and remain committed to continuous learning and professional growth. My goal is to advance my career in hotel management and leadership, taking on greater a meaningful impact in the industry.
Overview
3
3
years of professional experience
Work History
Front Office Team Leader
Quest Apartment Hotels
09.2024 - Current
- Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Analyzed guest feedback to identify trends or opportunities for improvement within the front office department.
- Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
- Optimized staff scheduling to ensure adequate coverage during peak hours without exceeding budget limitations.
Senior Housekeeping Supervisor
Crown Melbourne
09.2022 - 06.2024
- Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
- Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
- Collaborated with hotel management to improve the overall guest experience by addressing specific concerns related to housekeeping services.
Housekeeping Supervisor
Silk Hospitality
10.2021 - 06.2022
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Education
Diploma And Certificate 4 - Leadership And Management
Greenwich Collage
Melbourne10-2022
Bachelor of Science - Civil Engineering
Iskenderun Technical University
Turkey01-2017
Skills
- Customer service focus
- Teamwork and collaboration
- Multitasking
- Handling complaints
- Team leadership
- Problem-solving abilities
- Effective communication
Timeline
Front Office Team Leader
Quest Apartment Hotels
09.2024 - Current
Senior Housekeeping Supervisor
Crown Melbourne
09.2022 - 06.2024
Housekeeping Supervisor
Silk Hospitality
10.2021 - 06.2022
Diploma And Certificate 4 - Leadership And Management
Greenwich Collage
Bachelor of Science - Civil Engineering
Iskenderun Technical University
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