Selin Onal

• My role oversees the delivery of services under the BUPA service agreement. My role is responsible for ensuring that commercial and quality outcomes are achieved for the contracted services, including reporting requirements are met. Within this role I have built and maintained a strong relationship with stakeholders as well as internal stakeholders. I have been in this position for 4 and ½ years

KEY RESPONSIBILITIES INCLUDE:

• Regular communication with stakeholders and providing progress updates.
• Proactively resolving issues and managing clinic calendars.
• Collaborating with teams to meet contractual obligations, handle customer complaints, and improve processes.
• Managing Immigration Medical Assessments and conducting support meetings with staff.
• Reviewing operational and financial performance, identifying areas for improvement, and optimizing schedules and appointments.
• Supporting the Head of Strategy & Operations with performance reporting, clinic openings, and payroll coordination.
• Monitoring doctor performance and ensuring that commercial goals are met.

• Answering and directing phone calls
• Making phone calls
• Ordering and taking stock of office supplies
• Writing and issuing emails on behalf of senior staff
• Maintaining files
• Creating spreadsheets and presentations
• Organise and schedule appointments.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Leading the way with excellent customer service skills
• Picking up calls and assisting customers with high communication skills
• Supervising staff
• Knowledge of cash register
• Adapting to a fast-paced work environment
• Assisting sales through phone and online orders
• Stock control
• Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
• Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.

• Organising company events
• Answering phones
• Maintaining records
• Entering data
• Invoice processing
• Booking appointments
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.