Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Selina Basnet

Rockdale,NSW

Summary

Dedicated and empathetic professional with an excellent history in customer service and valuable expertise as an Assistant in Nursing (AIN). An excellent record of providing outstanding patient care and assistance along with strong interpersonal and communication abilities. Skilled at handling varied client demands and providing empathic help in healthcare environments. Eager to add my knowledge and experience to an innovative healthcare team.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant in Nursing [Placement]

Anglicare Agecare
03.2024 - 04.2024
  • Under the supervision of registered nurses, providing direct patient care, which included aiding with daily tasks, providing medications, and keeping accurate patient records
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Worked with healthcare providers to ensure care plan implementation and improved patient well-being
  • Interacted effectively with patients and their families, addressing concerns, providing education, and offering emotional support

Customer Service Representative

Sumo Salad
09.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Certificate IV in Aging and Disability Support

Bachelor of Science - Accounting

KOI
Sydney, NSW
02.2025

High School Diploma -

Global College of Management
Kathmandu,Nepal
05.2023

Skills

  • Empathetic care fostering trustful relationships with residents
  • Excellent communication for effective interaction with residents and healthcare professionals
  • Proficient in ADL assistance, including bathing, dressing, and grooming
  • Skilled in medication administration and maintaining accurate records
  • Keen observational ability for proactive and responsive resident care
  • Solid understanding of safety protocols and effective emergency response procedures
  • Culturally competent with a respectful approach to diverse backgrounds
  • Adaptable, flexible, and efficient time management in caregiving environments
  • Patient and compassionate demeanor, providing support with kindness

Certification

  • Certificate IV in Aging and Disability Support
  • First Aid Certificate


Languages

Nepali
English
Hindi

References

References will be provided upon request.

Timeline

Assistant in Nursing [Placement]

Anglicare Agecare
03.2024 - 04.2024

Customer Service Representative

Sumo Salad
09.2023 - 02.2024

Certificate IV in Aging and Disability Support

Bachelor of Science - Accounting

KOI

High School Diploma -

Global College of Management

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Selina Basnet