Selina Cehajic

To provide direct support to the Operations Manager and the entire Retirement Living Team.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently including databases and registers.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
• Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.

• Managing incoming calls from Clients, Volunteers, other related Departments and the general public.
• Maintained confidentiality of sensitive information, adhering to company policies and protecting proprietary data.
• Providing accurate and efficient transport booking service
• Collaborated with cross-functional teams to achieve shared objectives while meeting individual performance goals.
• Processing and completing MAC Referrals
• Served as a reliable point of contact for both internal colleagues and external clients or vendors, fostering trust and cooperation within professional networks.
• Complete all financials including, daily banking, EFTPOS,
  reimbursements for Drivers & Petty Cash.
• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.

• Scheduling appointments for Field Office (Staff )
  
• Communication with Clients & Tradesmen
  
• Maintaining Client databases
  
• Arrange quotes from tradesmen for Clients and follow through to completion
  
• Faxing and emailing work requests
  
• Reception & filing duties
  
• Receipting payments from Clients
  
  
  
  
  

• Maintaining stock levels & special order requests
  
• Responding to customer enquiries regarding special orders, faxing & phoning
  
• Arranging stock transfers, by couriers, between stores & Head Office
  
• Send & Receiving of jewellery repairs
  
• Maintaining lay-bys & outstanding debtors
  
• Arranging Spruikers, assist merchandising & payment of invoices
  
• Preparation of banking, maintaining petty cash levels & reimbursements
  
• Participate and complete stock-take procedures
  
• Maintain general office supplies and ordering when necessary
  
  
  
  
  
  
  
  

• Advertising for prospective tenants for Owners
  
• Processing applications received, receipting bond & rent monies
  
• Completing Entry & Exit Condition Reports
  
• Carrying out regular routine inspections
  
• Arranging maintenance and repairs of properties
  
• Liaising with Owners, Tenants, Contractors & the general public
  
• Preparation and processing of financial statements for Owners each month