Selina Chiem

• Provide clinical support by assisting with patient assessments and medical procedures
• Administer treatments, vaccinations, and wound care
• Manage patient records and ensure accurate documentation
• Support health promotion initiatives and offer advice on lifestyle changes
• Assist in the management of chronic diseases and preventative care
• Collaborate with the GP team to deliver high-quality patient care
• Ensure smooth patient flow and contribute to a positive patient experience

• Administer intramuscular (IM) and subcutaneous (SC) medications as prescribed, maintaining accurate documentation and patient comfort
• Administer vaccinations following established protocols, ensuring patient safety and immunisation efficacy
• Assist in minor surgical procedures, ensuring patient comfort, safety, and effective procedure management
• Sterilise surgical equipment following the sterilisation protocols
• Conduct comprehensive care planning sessions via video call, ensuring personalised and effective healthcare strategies are developed remotely
• Organise and schedule follow-up appointments promptly to maintain continuity of care and monitor patient progress effectively
• Initiate and manage patient recall procedures, ensuring timely and efficient follow-up for ongoing healthcare needs
• Conduct thorough patient assessments with meticulous attention to detail, ensuring accurate documentation of symptoms and treatment plans
• Perform thorough health assessments to evaluate patient conditions and develop appropriate care plans for optimal health outcomes
• Conduct electrocardiograms (ECGs) to assess cardiac health and provide accurate diagnostic information
• Undertake spirometry tests to evaluate lung function and assist in diagnosing respiratory conditions
• Provide comprehensive wound care management, including assessment, treatment, and patient education for optimal healing outcomes

Engaged in 15hrs educational training session

• Conduct patient consultations to assess hair and scalp conditions
• Administer treatments such as restoration therapies, and laser therapy
• Monitor patient progress and adjust treatment plans as needed
• Provide advice on hair care and maintenance
• Assist with scalp injections to promote hair growth
• Maintain accurate patient records and ensure confidentiality
• Ensure a comfortable and professional environment for patients
• Collaborate with the clinic team to deliver optimal patient outcomes
• Adhere to strict sterile techniques and infection control protocols to ensure patient safety and prevent contamination

• Perform phlebotomy to collect blood samples for testing
• Navigate patient/clinician appointments and own schedule using Best Practice
• Utilised Best Practice for efficient medical record keeping and streamlined patient management
• Conducted audiometry assessments to evaluate hearing capabilities and assist in auditory health management
• Performed spirometry tests to evaluate lung function and aid in the diagnosis of respiratory conditions
• Performed Drug and Alcohol Screening (DAS) assessments to analyse biological samples like blood, urine, saliva, or breath, ensuring workplace safety and supporting patient health outcomes
• Employ strong time management and organizational abilities to prioritize tasks effectively and meet patient care and administrative responsibilities promptly

• Greeting patients with a warm and friendly demeanour
• Conducting administration duties using Clinical Director, Hot Doc, Pracsoft
• Scanning, faxing, emailing, mailing, answering calls, serving patients in an efficient manner

• Delivered efficient and friendly service to patrons, consistently displaying a positive attitude and pleasant demeanour
• Unloading and stocking merchandise, ensuring adequate inventory levels constantly throughout the day
• Cleaning and maintaining storefront to allow customers to shop comfortably

• Effectively represent Commonwealth Bank and promote its products and relevant services to university students
• Engage with customers, build relationships and answer questions about the Commbank event
• Assist in the management of events such as the Spin to Win competition, ensuring that it runs smoothly and successfully, and that the brand is effectively represented

• Provided prompt and courteous service to patients and their families with a focus on their well-being and comfort
• Ensured the maintenance of precise and up-to-date documentation of patients' medical history, treatments and progress
• Skillfully manage simultaneous tasks while engaging in active listening and meaningful conversations with patients during consultations
• Offering emotional support and comfort to patients and their loved ones through active listening, understanding, guidance, and a compassionate presence

• Provided prompt, courteous service to customers and always greeted customers with a smile
• Trained and assisted new staff to develop their practical skills and confidence
• Proactively engaged in sales, demonstrating and providing advice to customers on products to exceed KPIs

• Attended customer needs on the sales floor and behind the register
• Efficiently restocking shelves when stock is low
• Dispensing medical scripts and categorising patient files to assist the pharmacist