Selina Eralp
Brisbane,QLD
Summary
Highly skilled and dedicated hospitality professional with a strong background in staff management, event coordination, and maintaining high service standards. Excel in the role of bartender, leveraging extensive experience to deliver exceptional customer service. Known for reliability, adaptability, and being a team player with a strong focus on collaboration and achieving results. Exceptional skills in inventory management and building positive customer relations.
Overview
8
8
years of professional experience
Work History
Bar Supervisor
Revolución De Cuba
08.2019 - 02.2025
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Maximised customer service by training staff, overseeing operations, and resolving issues.
- Upheld legal compliance by enforcing responsible alcohol service policies, preventing over-service incidents or underage drinking issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Revolución De Cuba
07.2017 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritising orders.
Education
Master of Arts - Human Rights Law
Queen's University Belfast
Northern Ireland12-2022
Bachelor of Arts - History
University of Glasgow
Scotland06-2019
Skills
- Upselling strategies
- Schedule oversight
- Staff management
- Employee development
- Service coordination
- Morale building
- Health and safety compliance
- Team leadership
- Bar management
- Guest interaction
- Responsible alcohol service
- Issue resolution
Timeline
Bar Supervisor
Revolución De Cuba
08.2019 - 02.2025
Bartender
Revolución De Cuba
07.2017 - 08.2019
Master of Arts - Human Rights Law
Queen's University Belfast
Bachelor of Arts - History
University of Glasgow
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