Selina Lindsay
Gold Coast ,QLD
Summary
Highly-qualified business administration professional driven to oversee operations with results-oriented mindset. Seasoned Administration Supervisor with background in streamlining office operations for productivity and cost-efficiency. Strong knack for team management, delegating tasks strategically to ensure timely completion. Equipped with skills in conflict resolution and decision-making that have significantly improved workplace culture and employee morale. Demonstrated success in implementing administrative systems, procedures, and policies leading to more organized and efficient work environments.
Overview
27
27
years of professional experience
Work History
Relieving AO4 Divisional Administration Officer
QPS
Broadbeach, Queensland
09.2024 - Current
- Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
- Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
- Analysed operational processes and recommended improvements to enhance efficiency.
- Updated databases with new customer contact details or changes in existing accounts.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Maintained positive working relationship with fellow staff and management.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Received and distributed mail, letters and packages.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Monitored office services mailbox for business support needs and requests.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided HR administrative assistance to management team.
- Conducted performance evaluations and recommended training programs for staff development.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Set appointments and managed meeting schedule.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Managed projects in alignment with time, budget and quality requirements.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Maintained accurate records of employee attendance data using HR software applications.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
Domestic Violence Liaison Officer
QPS
Broadbeach, QLD
06.2023 - Current
- Prepared reports on liaison activities for senior management review; updated records accordingly.
- Advised senior management on matters pertaining to stakeholder engagement and communications protocol.
- Identified needs of customers promptly and efficiently.
- Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
- Drafted correspondence on behalf of the organization in response to inquiries from external stakeholders.
- Developed and maintained relationships with key stakeholders in order to ensure that their needs were met in a timely manner.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Reviewed existing policies, procedures, regulations and contracts related to liaison activities; identified areas of improvement where required.
- Coordinated with various departments to ensure successful communication between the organization and external stakeholders.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Security & Tattoo Applicant Fingerprint Officer
QPS
Broadbeach, QLD
04.2011 - 09.2024
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained high levels of alertness throughout shifts.
- Provided training sessions for staff members on proper safety procedures and best practices.
- Assisted in enforcing district policies related to security procedures.
- Identified needs of customers promptly and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
Project Officer AO4 - Disability and Elder Abuse
Queensland Police Service - DV Command
Brisbane, QLD
01.2023 - 06.2023
- Prepared reports on the status of projects to stakeholders in a timely manner.
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
- Assisted in developing business cases for proposed changes or new initiatives associated with assigned projects.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Collaborated closely with internal teams such as IT support personnel to ensure successful completion of project tasks within required timelines.
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Identified risks associated with projects and developed risk mitigation strategies.
- Conferred with project personnel to identify and resolve problems.
- Managed team scope, schedule and assignments for duration of project.
Seized Vehicle Officer - AO3
QPS
Southport, QLD
01.2018 - 12.2022
Assistant Roster Clerk AO3
QPS
Broadbeach And Souithport, QLD
05.2022 - 06.2022
- Conducting research on best practices in HR management and recommending changes when necessary.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
- Accurately entering employee information into the computerized roster system.
- Providing support for other HR activities such as training programs, disciplinary actions.
- Generating reports on staff performance, turnover rates, absenteeism.
- Monitoring overtime hours worked by employees and ensuring that they are compensated correctly.
Administration Supervisor AO3
Queensland Police Service
Broadbeach, QLD
05.2015 - 11.2018
Police Communications Officer
QPS
Broadbeach, QLD
10.1997 - 12.2011
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prepared detailed activity logs documenting all calls received, messages relayed, and any other relevant information pertaining to a situation or incident.
- Maintained knowledge of applicable laws regarding civil rights issues related to police dispatching procedures.
- Operated sophisticated computer systems to track unit locations, access criminal databases, input incident reports, and generate statistics for supervisors.
- Monitored police radio frequencies, responding to officers' requests for assistance.
- Responded to emergency calls routed by automatic distribution system.
- Identified potential threats through monitoring suspicious activities reported by citizens on emergency lines.
- Provided support to law enforcement personnel in the field by gathering pertinent information from callers and relaying it via radio transmissions.
- Evaluated incoming calls for priority levels based on urgency of need for response teams.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted in training new employees on proper radio communications protocols.
- Communicated effectively with both civilian contacts and police personnel over two-way radios in order to provide timely updates on changes in status or location of units.
- Managed large volumes of phone calls while maintaining accuracy in communication with callers and dispatchers alike.
Education
Cert IV Work Health Safety
Pinnacle Safety And Training
05-2024
Certified Fire Safety Officer
CHUBB FIRE
01-2015
Justice Administration
Gold Coast TAFE
ASHMORE12-1996
Skills
- Database administration
- Contract negotiations
- Confidentiality
- Employee supervision
- Organizational leadership
- Office management
- Performance monitoring
- Process improvement
- Stakeholder engagement
Accomplishments
- World Elder Abuse Awareness Day - QPS Co-Ordinator 2023
- LoveBites - Gold Coast District - High School Program Facilitator
- ThinkUKnow - Gold Coast District - Primary and Secondary School Presenter
- National Police Remembrance Day - Gold Coast District - Project Manager 2015
- Gold Coast District Awards Ceremony - Project Manager 2012
Timeline
Relieving AO4 Divisional Administration Officer
QPS
09.2024 - Current
Domestic Violence Liaison Officer
QPS
06.2023 - Current
Project Officer AO4 - Disability and Elder Abuse
Queensland Police Service - DV Command
01.2023 - 06.2023
Assistant Roster Clerk AO3
QPS
05.2022 - 06.2022
Seized Vehicle Officer - AO3
QPS
01.2018 - 12.2022
Administration Supervisor AO3
Queensland Police Service
05.2015 - 11.2018
Security & Tattoo Applicant Fingerprint Officer
QPS
04.2011 - 09.2024
Police Communications Officer
QPS
10.1997 - 12.2011
Cert IV Work Health Safety
Pinnacle Safety And Training
Certified Fire Safety Officer
CHUBB FIRE
Justice Administration
Gold Coast TAFE
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