Selina Parwany

• Lead daily operations for a team of employees, ensuring high standards of customer service and operational efficiency.

Oversee inventory management, ensuring proper stock levels and reducing out-of-stock incidents through effective demand forecasting.

• Team Development: Led, mentored, and train staff, fostering a collaborative and high-performance work environment.

• Manage store layout and merchandising to drive customer engagement and improve sales performance.
  
• Collaborate with the regional team to execute promotional campaigns and seasonal events to increase store traffic and sales.
  
• Implement cost-saving strategies that reduced operational costs without compromising customer experience.
  
• Foster a customer-centric culture by resolving escalated customer complaints and training staff on exceptional customer service practices.

• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Delivering fast, friendly and accurate service to all customers
• Welcoming every customer with a smile and being genuinely friendly at all times
• Attending to customers’ needs as a primary focus
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Following directions for the implementation of new products and procedures
• Actively supporting local and national promotions to maximise sales potential
• Being aware of the goals and targets of the restaurant
• This ensures your actions contribute towards achieving them
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of work stations