Selina Polly
Aspley,QLD
Summary
Drawing on 13 years of experience in the retail banking industry , I operate with consistent honesty and diligence, ensuring adherence to all set processes and procedures. I am adept at working under pressure, showcasing my capability to perform effectively both independently and as part of a team. My work is characterized by a strong sense of accountability and a proactive drive towards the successful achievement of set targets.
Overview
4
4
years of professional experience
Work History
Branch Training Officer
Bank of the South Pacific Financial Group Limited (BSPFGL)
11.2022 - 01.2024
- Conducted mandatory and ad hoc training sessions for staff.
- Conducted training based on Training Needs Analysis across main, hybrid, and sub-branches.
- Supported team leader in teller reconciliations.
- Assisted the branch to locate/clear all teller differences incurred after Go Live
- Continued training and motivation to improve service
- Gained expertise in Flexcube banking software and related systems.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Developed strong relationships with department managers to align training initiatives with business goals and priorities.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
- Enhanced employee performance by designing and delivering engaging training programs tailored to individual needs.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles with comprehensive orientation sessions.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
Teller
Bank South Pacific Financial Group LTD
03.2020 - 01.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Processed applications for new accounts.
Education
Bachelor Of Arts - International Relations
University of Papua New Guinea
Port Moresby Papua New Guinea 04.2008
Skills
- Train-the-trainer
- Facilitation techniques
- E-learning development
- Class design
- Lesson planning
- Training delivery
- Employee mentoring
- Feedback collection
- Assessment tools
- Employee counseling
- Soft skills training
- Needs assessment
- Clear communication
- Documentation and recordkeeping
- Public speaking
- Employee performance reviews
- Decision-making
- Attention to detail
- Data entry
- Class scheduling
- Team exercises
- Compliance training
- Video conferencing
- Online training experience
- Role playing
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Work coordination
- Employee engagement
Timeline
Branch Training Officer
Bank of the South Pacific Financial Group Limited (BSPFGL)
11.2022 - 01.2024
Teller
Bank South Pacific Financial Group LTD
03.2020 - 01.2022
Bachelor Of Arts - International Relations
University of Papua New Guinea
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