Selina Tan
Kew,VIC
Summary
Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction. Motivated administration offering valuable contributions in all facets of administrative activities derived from diverse, 10 year background. Recognized for exemplary time management, organization, prioritization and work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Spa Receptionist And Administration
Crown Melbourne
11.2016 - Current
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
2IC Assistant Counter Manager David Jones
L'oreal Lancome
02.2014 - 10.2016
- Responsible for supervising the complete operations of the cosmetics line.
- Ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service.
- Displaying good listening skills to identify customer needs.
- Looking for link selling opportunities that will increase basket spend
- Organized sale events and created eye-catching product displays to attract customers to Lancome counter.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
Assistant Manager
Eric & Paul Pty Ltd
02.2005 - 02.2014
- Maintaining a high level of customer satisfaction in its running restaurant situated at St Kilda Vic
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assist in the development and review of systems and procedures
- Assist in the planning for future development of facilities and service improvements
- Promote the restaurant and functions to potential clients by idea advertisement and marketing skills
- Increasing sales at all opportunities through customer service
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored team members to enhance professional development and accountability in workplace.
Export Coordinator
Q-Fit Sdn Bhd Malaysia
01.2003 - 01.2005
- Identifies, locates, obtains and arranges for export shipment
- Prepared and assembled documents to facilitate exports.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Call customers with updates about product deliveries, handle customer complaints and build relations with new customers
- Dealing with freight Forwarding and international custom
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Provided tracking information to enable clients to monitor progress of shipments.
Education
Beautician Certificate -
Helene Abicair College of Advanced Beauty Therapy
2014
Diploma - Marketing
Raffles Education Group
2003
Certificate in Business Studies -
Raffles Education Group
2001
Skills
- Front Desk Management
- Documentation and Reporting
- Business Administration
- Greeting and Seating Clients
- Problem-Solving
- Punctual and Reliable
- Attention to Detail
- Relationship Building
- Customer Service
- Appointment Scheduling
- Report Preparation
- Service Promotions
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Spa Receptionist And Administration
Crown Melbourne
11.2016 - Current
2IC Assistant Counter Manager David Jones
L'oreal Lancome
02.2014 - 10.2016
Assistant Manager
Eric & Paul Pty Ltd
02.2005 - 02.2014
Export Coordinator
Q-Fit Sdn Bhd Malaysia
01.2003 - 01.2005
Beautician Certificate -
Helene Abicair College of Advanced Beauty Therapy
Diploma - Marketing
Raffles Education Group
Certificate in Business Studies -
Raffles Education Group
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