Selina Tanner
Myponga,SA
Summary
Experienced Service Advisor with a proven track record in customer service and invoice preparation. Known for effectively communicating vehicle maintenance needs and collaborating with technicians to ensure high-quality service delivery.
Overview
29
29
years of professional experience
Work History
Service Advisor
Victor Harbor Motors
VICTOR HARBOR, SA
04.2016 - Current
- Assisted customers in understanding service options and pricing details.
- Communicated vehicle maintenance needs to customers clearly and effectively.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Addressed customer inquiries and resolved issues with professionalism and care.
- Ensured that all customer inquiries were handled promptly and accurately.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promoted relevant products or services to meet customer needs.
- Collaborated with technicians to relay service updates and customer concerns.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Provided product knowledge on vehicle accessories and maintenance services.
- Guided junior team members on best practices and service techniques. and managed employee relationships.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Administration Manager
Fort Knox Security
Adelaide, SA
09.2014 - 04.2016
- Managed daily administrative operations for a leading security firm.
- Oversaw scheduling of security personnel across multiple sites.
- Streamlined communication processes between departments and management teams.
- Reviewed incoming emails and responded accordingly within established timelines.
- Assisted in maintaining office supplies and inventory management systems.
- Processed invoices for payment on a weekly basis.
Administration
SmartTec Security Solutions
Woodcroft, SA
05.2008 - 09.2014
- Provided administrative support to the executive team.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Assisted with scheduling appointments and managing calendars effectively.
- Maintained organized filing systems, facilitating quick and easy document retrieval.
- Coordinated office supplies inventory and placed orders to support uninterrupted office operations.
- Processed incoming and outgoing correspondence to ensure timely communication.
- Answered phone to take messages or redirect calls to colleagues.
- Entered data into systems while ensuring accuracy and attention to detail.
- Delivered exceptional customer service through direct communication with clients and team members.
Executive Assistant
Assured Home Loans
North Adeldaide, SA
08.2000 - 09.2002
- Coordinated executive schedules and managed appointments for senior leadership.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Prepared and organized meeting materials for board presentations and conferences.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Managed vendor relationships and coordinated service contracts for office supplies.
- Facilitated onboarding processes for new hires within the organization's various teams.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Sales Associate
Shannons Insurance
Somerton Park, SA
02.1998 - 08.2000
- Welcomed customers warmly as they entered the store. and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with selecting appropriate insurance plans and coverage options.
- Responded promptly to client inquiries via phone, email, and in-person consultations.
- Answered incoming telephone calls to provide store, products and services information.
- Processed policy applications and maintained accurate customer records in the system.
- Collaborated with team members to streamline sales processes and improve customer service.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Education
Morphett Vale High School
Morphett Vale, SA11-1985
Skills
- Exceptional Customer service
- Service scheduling
- Invoice processing
- Cost estimation
- Attention to detail
- Employee training
- Pentana Era
Affiliations
- In my downtime, I enjoy spending time with my husband and our three dogs, going to the beach, distilleries, and craft breweries.
Timeline
Service Advisor
Victor Harbor Motors
04.2016 - Current
Administration Manager
Fort Knox Security
09.2014 - 04.2016
Administration
SmartTec Security Solutions
05.2008 - 09.2014
Executive Assistant
Assured Home Loans
08.2000 - 09.2002
Sales Associate
Shannons Insurance
02.1998 - 08.2000
Morphett Vale High School